Leandra Wright Email & Phone Number

United States

Funeral Service Professional

Scottsdale, Arizona

Performs benefit investigations to assure insurance reimbursement which will remove the financial responsibility from patients and their providers, allowing patients to receive the specialty medications they need.Review patient case information.Align insurance benefit companies to case.Collect insurance benefit and eligibility data and enter into online case records via phone, email, fax and IVR systems.Create benefit investigation reports for case management.Task cases… Show more Performs benefit investigations to assure insurance reimbursement which will remove the financial responsibility from patients and their providers, allowing patients to receive the specialty medications they need.Review patient case information.Align insurance benefit companies to case.Collect insurance benefit and eligibility data and enter into online case records via phone, email, fax and IVR systems.Create benefit investigation reports for case management.Task cases out to appropriate departments. Show less

Mesa, Arizona

Assists Funeral Directors.

Mesa Arizona

2015 Associate in Applied Science, Mortuary ScienceCompleted approx. 20 embalming cases during the program.

Mesa, Arizona

 *Supervised lab during operational hours. *Demonstrated skill techniques for new students. *Cleaned, organized, prepped and sanitized lab. *Followed recipes to create ceramic glazes. *Maintained inventory of supplies including toxic chemicals.  *Assisted with community events held on campus. *Followed safety guidelines while handling toxic chemicals.

Gilbert Arizona

 *Supervised, managed, and trained staff for a Chiropractic Office. *Executed daily operations of scheduling, conversions, and statistic tracking. *Oversees office operations and procedures, such as charting, book keeping, flow of patient care, correspondence, filing, and supply orders. *Wrote, designed and produced documents used for tracking new patient visits, financial collections, billing codes, and marketing. *Successfully… Show more  *Supervised, managed, and trained staff for a Chiropractic Office. *Executed daily operations of scheduling, conversions, and statistic tracking. *Oversees office operations and procedures, such as charting, book keeping, flow of patient care, correspondence, filing, and supply orders. *Wrote, designed and produced documents used for tracking new patient visits, financial collections, billing codes, and marketing. *Successfully implemented patient’s financial responsibility collections procedure. *Evaluated office production, revised procedures, and devised new forms. *Increased volume of over the counter cash revenue by 150%. *Instrumental in educating staff and patients regarding treatment care resulting in an increase in patient volume by 69% and retention by 50%. *Coached and trained staff in patient care, marketing, and customer service skills. *Planned and coordinated marketing events to increase volume of business. *Reviewed clerical and patient records to ensure completeness, accuracy, and timeliness. *Prepared billing documents for billing company. *Empathetically handled patient conflicts and billing issues. *Maintained charts and records meeting HIPPA compliance guidelines. *Trained Chiropractors on office procedures and achieved significant success in their productivity. Show less

Phoenix, Arizona Area

 *Provided education and training by mentoring clinical staff around the importance of family involvement in achieving recovery goals during the assessment and service planning process by providing personal family perspective.  *Educated and trained clinical staff members around areas of stigmatizing language, and importance of inclusion of families. *Evaluated and made recommendations to Site Administrators, Clinical Directors, clinical staff and administrative staff regarding areas… Show more  *Provided education and training by mentoring clinical staff around the importance of family involvement in achieving recovery goals during the assessment and service planning process by providing personal family perspective.  *Educated and trained clinical staff members around areas of stigmatizing language, and importance of inclusion of families. *Evaluated and made recommendations to Site Administrators, Clinical Directors, clinical staff and administrative staff regarding areas such as welcoming environment, stigmatizing language, and inclusion of families, customer service, and complaint resolutions.  *Facilitated support groups and satisfaction surveys. *Organized and hosted family psycho educational group. *Assisted with developing service plans to ensure family and consumer participation. *Assisted with service implementation tool to assess services are being offered and provided by clinical staff to assist consumers in achieving their goals. *Identified community resources for family members and consumers to increase community involvement. *Developed resource binders to increase the empowerment in consumer’s and their family members; offering of resources provides the opportunity to be proactive in meeting their needs.  *Facilitated trainings on family member involvement to ValueOptions staff including Tuscan. Show less

Mesa Arizona

 *Was instrumental in caring for a child with cancer. *Executed daily operations of household maintenance. *Advised family in home on nutrition, cleanliness and responsibilities. *Explained fundamental hygiene principles and rendered bedside care to individuals who were ill. *Assisted children in establishing good study habits.  *Encouraged parents to take interest in children's schoolwork. *Purchased and prepared foods and utilizing commodities from… Show more  *Was instrumental in caring for a child with cancer. *Executed daily operations of household maintenance. *Advised family in home on nutrition, cleanliness and responsibilities. *Explained fundamental hygiene principles and rendered bedside care to individuals who were ill. *Assisted children in establishing good study habits.  *Encouraged parents to take interest in children's schoolwork. *Purchased and prepared foods and utilizing commodities from surplus food programs.  *Transported family members to medical appointments and social activities in a timely manner.  *Scheduled and organized appointments for the care of children. *Worked in a team to develop Individual Education Plans.  *Assigned and scheduled housekeeping duties to children according to their capabilities.  *Participated in evaluating needs of children to plan for additional services. Show less

Phoenix, Arizona Area

 *Provided training to approximately 20 Customer Service staff.  *Responsible for resolving Customer Service complaints. *Conducted Accounts Receivable/Payable and Bank Transactions. *Responsible for assuring accurate scheduling of appointments. *Preformed opening and closing procedures of retail store. *Supported sales consultants in closing sales to assure daily quotas were met..  *Conducted daily, weekly, and monthly store reports which included ratio of… Show more  *Provided training to approximately 20 Customer Service staff.  *Responsible for resolving Customer Service complaints. *Conducted Accounts Receivable/Payable and Bank Transactions. *Responsible for assuring accurate scheduling of appointments. *Preformed opening and closing procedures of retail store. *Supported sales consultants in closing sales to assure daily quotas were met..  *Conducted daily, weekly, and monthly store reports which included ratio of gowns per registered guests, accounts receivable, and store sales to achieve store quotas.  *Assisted in managing, calculating and reporting payroll. Show less

Phoenix, Arizona Area

 *Processed fraud inquires to initiate research and investigations.  *Initiated process for billing adjustments, and rating adjustments. *Educated and assisted guests regarding account types and terms, balances and minimum dues, available credit lines, transaction history, billing adjustments, and account rating adjustments. *Negotiated acceptable payment arrangements with delinquent account holders while preserving the company-customer report. *Demonstrated problem solving… Show more  *Processed fraud inquires to initiate research and investigations.  *Initiated process for billing adjustments, and rating adjustments. *Educated and assisted guests regarding account types and terms, balances and minimum dues, available credit lines, transaction history, billing adjustments, and account rating adjustments. *Negotiated acceptable payment arrangements with delinquent account holders while preserving the company-customer report. *Demonstrated problem solving skills for handling delinquent accounts. *Displayed excellent customer service skills. Always received 100-130% scores on quality assurance recordings. *Managed and trained a team of approximately one hundred employees in customer service, cashiering, returns, and food service.  *Delegated and supervised daily activities of approximately 25 employees during one shift. *Evaluated by utilizing tools that showed, speed, and accuracy of cashiering/returns as well as frequent use of codes to provide customer service. Price matching, and validating sales prices when rung up inaccurately.  *Enhanced team member’s performance by providing coaching, mentoring, training, and providing supervision in areas such as but not limited to; cashiering skills, customer service, safe food handling, motivating, proactive attitude, and team participation.  *Responsible for writing and conducting team member reviews to develop and encourage growth in goals. *Distributed cash funds for terminals and service desk.  *Responsible for updating marketing displays, and signings for promotional specials and holiday themes by ordering proper materials and following store guidelines.  *Managed and reported monthly inventory of supplies. *Ordered and received supplies for in store restaurant.  *Responsible for verifying and paying invoices. *Developed schedules for employees to meet the stores demand and allotment. Show less