Leandra Alphonso Email & Phone Number

Riyadh, Saudi Arabia

Doha, Qatar

 Collaborated, led, and engaged a large team of paid staff and volunteers who delivered successful operations on site Managed the workforce operations centre on site for paidstaff and volunteers including check-in, meal ordering anddistribution, reward and recognition, engagement, welfare,communication, etc. Performed Day-to-day deliverables in the arena for smooth operations. Cooperated with key service providers such as SiteManagement, Catering, projects managers to ensureworkforce services are planned and delivered to the agreedlevel of service Attended daily site briefings, complete daily site reports, andescalate any incidents or issues as required related toworkforce.

Dubai, United Arab Emirates

Expo 2020 Dubai is the first Expo to be held in the Middle East, Africa and South Asia with many reasons to be counted as one of the most important in exposition history. Proud to be part of an unforgettable event.My responsibilities include:Workforce Management:  Manage & track the attendance of guard force contractors on a daily basis and follow up with the zone managers for approved timesheets Support the scheduling and rostering of staff Generate CRM reports for review & approval in a timely manner Provide staff access to Workforce Management System (WMS) by initiating access, setup, account creation & escalating issues to Workforce teamContract Management: Responsible for tracking & monitoring accreditation, vaccination, uniform and catering requests for 3,330 guard force through an excel central tracker Managed & updated KPI Trackers on a monthly basis Held performance review meetings for the six companies in line with contractual requests. Prepared minutes & provided updates following the meetings. Supported in actioning variations to contract by liaising with the project managersFinance Liaison:  Coordinating with the finance team regularly to ensure monthly payments for all contracting organizations were accurate & delivered on timeEmployee Engagement:  Accountable for handling all reward & recognition gift items, including logistics and distribution of items across six companies throughout Expo site over six months Recognized Employee of the Month through certificates, awards & prizes Led on the preparation and delivery of End of Service certificates for 3,600 staff

Dubai, United Arab Emirates

As part of the COVID-19 Support team, within the EGA medical centre, duties included: Being responsible for monitoring & uploading the COVID-19 results for three sites in EGA along with other contracting companies for covid related cases Provided support over the phone to staff members with a covid positive result & ensured appropriate measures were taken Managed & updated the medical and master database records for 6,000 staff in a timely manner.

United Arab Emirates

EGA is the world’s largest ‘premium aluminium’ producer and the biggest industrial company in the UAE outside oil and gas & has focused on innovation for over 25 years. In 2016 EGA became the first UAE industrial company to license its process internationally. My position comprised of overseeing the entire Jebel Ali site with main duties including:Leadership Management: Successfully led the innovation system in Jebel Ali Plant (over 3,000 employees), to achieve the results in line with department targets and KPI’s  Managed a team of 30 area leaders across six departments Led and organized monthly department meetings & conferences with the area heads and employees.  Monitored daily and weekly KPI’s to maintain on-track status.  Updated the departments with the minutes and an action plan. Reviewed and assessed ongoing operations, developing initiatives for continuous improvementTraining: Conducted various training and coaching sessions, and guided employees to generate ideas which brought cost savings to the companyAudit Inspection: Performing the full audit cycle, from planning to completion of an auditFinance Liaison:  Managed monthly department expense reports & inventory by liaising with the finance team Facilitated the smooth awarding of ideas and processing the payment for all employees to payroll in a timely mannerCost Savings: Achieved a target of AED 6M savings for the JA site with the support from all area heads in implementing cost savings and valuable ideasEmployee Engagement: Managed & conducted the Employee of the Month ceremonies in JA site Prepared certificates and managed the distribution of gifts for the employees

Mumbai, Maharashtra, India

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. Assigned under the CITI Bank, Vendor Management Process, main tasks included: Dealing with administrative duties for home loans using a Vendor Management Process for Citibank & assisted vendors to get approval on home loans in a systematic way Updated the database with customers profile information. Completed an extensive quality control check of the mortgage applications.  Coached & mentored new employees on processes and systems Handled inbound calls for customers with a home loan with CitiMortgage in a professional and efficient manner, assisting customers to resolve their queries.

Mumbai, Maharashtra, India

Schnell Hans Beauty Schools & Salons is a recognised beauty spa. This luxury health spa was set up in 1985, with a view to offer the citizens with soothing and revitalizing experience from the everyday stresses of life. - Practiced 5s as a lean concept.- Ensured optimized interaction between the clients by identifying client’s needs, thus improving customer relationship, dedication, and satisfaction.- Trained & assisted new students in the process.