Leandra B. Email & Phone Number

United States

• Engages with customers via phone, live chat, and email to enhance service experience, resolving hardware and software issues through effective resource utilization and problem-solving techniques.• Coordinates with logistics partners and internal teams to facilitate order processing, scheduling, and fulfillment, ensuring seamless service delivery and customer satisfaction.• Maintains strict adherence to quality standards and compliance policies, while achieving a consistently high customer satisfaction rating, averaging above 4.0 on the Member Satisfaction (MSAT) scale.

Dallas, Texas, United States

• Adjusted ink distribution, speed, and machine temperature to ensure high-quality printing standards.• Inspected printed materials for errors and implemented corrections to uphold product quality and prevent customer dissatisfaction.• Configured bindery machine components, including knives, guides, and rollers, for processing various sizes of sheets, signatures, and books.• Operated a range of machines to execute cutting, folding, creasing, padding, drilling, and binding tasks, ensuring versatility in print and marketing solution.

Richardson, Texas

• Delivered comprehensive technical support for various devices, efficiently resolving issues through systematic troubleshooting techniques.• Enhanced customer satisfaction by assuming responsibility for issue resolution, including in-depth research and problem-solving.• Facilitated customer understanding of products and services, ensuring successful software and hardware installations and updates.

Lewisville, Texas

• Oversaw front-end operations, ensuring adherence to cash management, cleanliness, and safety protocols, while facilitating a customer-focused environment.• Led team efforts to meet key performance indicators, contributing to the achievement of customer satisfaction score targets as outlined by management.• Managed opening and closing store procedures and supported the execution of merchandising strategies, maintaining payroll within budgetary constraints.

Dallas/Fort Worth Area

• Facilitated effective client and service personnel direction, ensuring streamlined communication and proper departmental engagement.• Managed front office operations, including guest reception, phone inquiries, mail distribution, and maintenance of customer records for accuracy.• Supported inventory management and coordinated logistics for UPS shipments, while also providing administrative assistance for company meetings and events

Associate'S Degree, Web/Multimedia Management And Webmaster

Certificate Of Completion, Advertising Design

High School Diploma, High School/Secondary Diplomas And Certificates