Leandra Bernal Email & Phone Number

Develop and execute a proactive plan for assigned IDNs to retain, optimize, and expand SCJP products and technology within each facility. Lead SCJP evolution from vendor to trusted safety partner and serve as a trusted advisor for patient and staff safety by developing deep relationships with healthcare executives, environmental services, supply chain, infection prevention, and materials management in assigned IDNs and member hospitals. Partner with corporate accounts and leadership internally to ensure customer satisfaction measures are initiated and maintained by facilitating cross-functional teams and establishing collaboration amongst multiple internal functional support departments including marketing, legal, sales, operations and finance to develop business strategies and assure ongoing communication. Developed and integrated a standardized customer-facing installation process for product conversions and successfully completed large scale (10,000-14,000 dispensers) conversions, increasing account profitability by an average of 30%. Developed and integrated standardized customer-facing templates for product comparisons and cost analysis. Provide clinical support, education, and in-servicing as necessary to assigned IDN members for over 40 SKUs. Selected and participated in internal development projects to create new global processes for a standardized CRM system and sales methodology alignment. Present quarterly business reviews addressing product usage, supply chain optimization, and opportunities for growth with key external stakeholders in targeted accounts. Utilize and maintain Salesforce to ensure an accurate representation of current pipeline of opportunities. Research, analyze, and proactively communicate product availability and discontinuations, credit account status and past due invoices and trace sales analysis and trends both internally and externally.

Assisted the Healthcare Corporate Accounts team through management of National GPO contracts, Regional GPO contracts and Local Agreements. Researched, analyzed and applied for RFP opportunities. Maintained accurate contract price file records through Excel Pivot Tables. Developed and presented professional PowerPoints to represent the SCJP story, product portfolio and contract offerings. Developed, initiated and executed business plans that lead to goal achievement in customer service, lead generation and sales. Maintained expertise in healthcare trends, legislation and subject matter that impact customers. Proactively identified high risk accounts and developed an action plan to retain/expand business. Presented quarterly business reviews addressing performance, strategy and activities with both internal and external stakeholders in targeted accounts. Conducted in-servicing for new products to gain complete customer satisfaction. Identified and recognized key new business opportunities and trends, including the impact of COVID-19 in healthcare systems throughout the pandemic.

Rancho Cordova, California

Took ownership of members issues, relieving members stress while guiding them to a quick and easy resolution and identified and solved any future complications the member may encounter after their first interaction. Resolved incoming calls concerning member eligibility, benefits, provider information, prior authorization status, clinical and pharmacy needs with an average member satisfaction of 90% or higher. Reviewed and analyzed member claims for accuracy as well as member education on how benefits are applied. Composed routine and non-routine correspondence to answer benefits/provider inquiries in writing with enhanced knowledge of medical terminology. Proactively analyzed available programs, determined program eligibility and connected members with appropriate Health Advocates, Social Workers, Pharmacy Technicians, and Pharmacists. Educated members on HMO, PPO and POS insurance plan benefits, deductible and maximum out of pocket information. Consistently shared insights with peers and management to support a positive team culture with open communication to continuously improve.

Sacramento, California Area

Analyzed barriers for Medi-Cal Diabetes Prevention Programs to become providers with the Department of Health Care Services (DHCS). Developed an evidence-based fact sheet “Becoming a Medi-Cal Diabetes Prevention Program Supplier with the Department of Health Care Services” that outlines the DHCS protocol and was distributed to stakeholders upon internal approval by the California Department of Public Health. Analyzed Medi-Cal benefit policies for automatic blood pressure monitors, Diabetes Self-Management and Education Support (DSMES) programs and National Diabetes Prevention Programs. Created a Microsoft PowerPoint outlining the benefits of having an accredited or recognized DSMES program. Provided informal consultations to colleagues on digital media through MS Office Suite. Created an ADA compliant PowerPoint for the California Prevent Diabetes: Screen, Test, Act Today network quarterly webinar. Facilitated the technology and conducted an evaluation survey for a quarterly webinar with over 200 attendees. Took lead in the initial planning for a one-day event for August 2019 including contacting and applying for the venue, developing event goals and objectives, creating an agenda, organizing a planning committee and facilitating meetings, and designing a save the date.

San Jose, Ca

Assisted a professor of Health Science for a Team Building course (average class grade of 86-95%). Taught presentation skills and team communication lessons to 4 classes of 30 students. Educated 120 students on the components of a team and a strong leader. Developed agenda and meeting minute templates for teaching students. Provided weekly constructive feedback for students’ assignments and presentations. Responded to emails from students timely and provided information as requested.

Palo Alto, Ca

Managed 8-hour shifts with 5+ employees, including organizing lunch breaks, recording attendance, and evaluating situations. Performed clerical work in the office while employees managed serving drinks and pastries to customers. Took inventory counts of products and made arithmetical computations for usage. Placed orders for store products based on computations. Applied Starbucks policies and California state labor laws to management tactics on each shift to ensure employee and customer satisfaction. Used proper English, including grammar and spelling, in professional correspondence with corporate headquarters, staff members, and my direct supervisor. Operated office machines including printer, fax, copier, and computer. Dealt tactfully with customers and the public by providing excellent customer service.

San Jose, Ca

Worked closely with the Director of Special Events on organizing the event agenda and coordination of speakers for the Annual Policy Lunch (1,200+ people) and the Young Women’s Leadership Summit (300+ people). Created client profiles in Salesforce and managed event invitations for over 1,000 invites. Provided day of event assistance by managing guest speaker check-in and coordinating foot traffic. Assisted in administrative assistance duties including copying and scanning secure documents and electronic record organization.

Palo Alto, California

Improved customer restaurant experience by providing excellent customer service. Cross-trained in five different positions including server, hostess, cashier, baker, food runner. Recognized as the restaurant's top server for building sales and exceeding company guidelines. Trained fifteen employees on company guidelines and job requirements. Practiced cash handling, time management, and multitasking through managing numerous table requests.

Honolulu, Hawaii

Organized confidential paperwork for clients through Microsoft Office. Scanned paper copies into the database system and organized documents electronically. Assisted colleagues by preparing health insurance open enrollment paperwork. Made copies of documents for colleagues. Prepared open enrollment packets by filing papers in order and stapling documents. Typed handwritten documents for colleagues with Microsoft Word and used proper English. Communicated with supervisor and colleagues.

Bachelor'S Degree, Public Health, Gpa: 3.7

Activities and Societies: Health Science Honor Society, Global Public Health Brigade

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, Gpa: 3.6