Focused professional creatively devises innovative solutions to diverse business concerns and goals proactively. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Utilizes strong data curiosity by using analytical and technical leadership talents to integrate cross-functional teams and drive execution of business goals.Having achieved my graduate degree in Accounting and Business Administration positions me well to outperform corporate objectives. In addition, my professional background has included relevant responsibilities such as initiating strategies, driving development methods and procedures, communicating business findings, results and strategies.Highlights of my qualifications include:• Executed KPIs across multiple global care sites leading to increased productivity and becoming #1 leading site for 3+ consecutive years • Optimized and taught core processes to improve business performance and operational agility utilizing LexisNexis, iPerform, Verint, ILT, TTT, and Calibrations• Cultivated partnerships with sites and marketing teams to share findings and best practices to help drive positive change across the enterpriseKey Functions: •Lean Six Sigma - White Belt •Problem Solving•Project Management• Data Analysis• Streamline Business Processes• Fully Bilingual• Innovator • Public Speaking • Strategic Partnership• Customer Relationship Management• BPO Operations/Management• Learning and Development• Leadership Development • Call Center Management • Performance Management• Operational ExcellenceAvailable to discuss new opportunities in the Tampa area or virtually, Please contact me at Leandra.Nunez06@gmail.com