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Leandra Otero, Mba is listed as Accountant | CPA Candidate | Six Sigma| Project Management |Streamline Business Processes | Data Interpretation & Storytelling | Problem Solving |Operational Excellence| Fully Bilingual Spanish at TECO Peoples Gas, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Leandra Otero, Mba.
Leandra Otero, Mba previously worked as Regulatory Analyst at Teco Peoples Gas and Chairperson of the Board at Latinas In Tech - Central Florida. Leandra Otero, Mba holds Master'S Degree, Accounting from University Of Arizona.
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Focused professional creatively devises innovative solutions to diverse business concerns and goals proactively. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Utilizes strong data curiosity by using analytical and technical leadership talents to integrate cross-functional teams and drive execution of business goals.Having achieved my graduate degree in Accounting and Business Administration positions me well to outperform corporate objectives. In addition, my professional background has included relevant responsibilities such as initiating strategies, driving development methods and procedures, communicating business findings, results and strategies.Highlights of my qualifications include:• Executed KPIs across multiple global care sites leading to increased productivity and becoming #1 leading site for 3+ consecutive years • Optimized and taught core processes to improve business performance and operational agility utilizing LexisNexis, iPerform, Verint, ILT, TTT, and Calibrations• Cultivated partnerships with sites and marketing teams to share findings and best practices to help drive positive change across the enterpriseKey Functions: •Lean Six Sigma - White Belt •Problem Solving•Project Management• Data Analysis• Streamline Business Processes• Fully Bilingual• Innovator • Public Speaking • Strategic Partnership• Customer Relationship Management• BPO Operations/Management• Learning and Development• Leadership Development • Call Center Management • Performance Management• Operational ExcellenceAvailable to discuss new opportunities in the Tampa area or virtually, Please contact me at Leandra.Nunez06@gmail.com
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Tampa, Florida, Us
• Audit readiness, complience issue investigation and reporting, monitors multi stakeholder data sets.• Reviews, calculates cost to service, and rate analysis. • Ensures compliance with the Federal Energy Regulatory Commission,CIP, NERC CIP, PCI,SOX, DFARS, NERC are met.
• Latinas in Tech- Central Florida Chapter celebrates each other’s accomplishments, careers, goals, and acknowledge challenges, promoting the future of Latina women in the tech workforce locally and globally.
Tampa, Florida, Us
• Reviewed, codded, and recorded vendor transactions in the general ledger. • Prepared standard journal entries, including prepaid expenses, accrued expenses, and accounts payable for high-net-worth clients. • Inspected for opportunities on ways to improve the organization, business segments, and processes. • Prepared bank reconciliations and proposes journal entries to correct any discrepancies identified during reconciliation process.
Bellevue, Wa, Us
Reviewed call data to capture potential issues with system, process, and procedures and ensure submissions were entered for further analysis to drive change across cross-functional teams within the enterprise.
Bellevue, Wa, Us
Developed leader strategy sessions for up to 9 sites to drive company vision of being #1 in customers hearts and customer choice. Coach, lead and mentored teams around people, processes and systems.• Executed KPIs across multiple global care sites leading to increased productivity and became the #1 leading site for 3 consecutive years • Performed frequent audits to root out tolerance and compliance issues• Optimized and taught core processes to improve business performance and operational agility utilizing LexisNexis, iPerform, Verint, ILT, TTT, and Calibrations• Cultivated partnerships with sites and marketing teams to share findings and best practices
Bellevue, Wa, Us
• Captured behavioral insights efficiently and accurately based on call observations for different lines of businesses (Social, Messaging, Care, Tech, Activations, RSL and more)• Bubbled-up trending behaviors or findings to leadership• Submitted change forms to correct mistakes on accounts, which eliminated risk of a poor customer experience• Suggest policy and process changes to reduce customer effort and eliminate frontline pain points• Promoted to Specialist II within one year by consistently exceeding performance goals.
Bellevue, Wa, Us
• Captured behavioral insights efficiently and accurately based on call observations for different lines of businesses (Social, Messaging, Care, Tech, Activations, RSL and more)• Bubbled-up trending behaviors or findings to leadership• Submitted change forms to correct mistakes on accounts, which eliminated risk of a poor customer experience• Suggest policy and process changes to reduce customer effort and eliminate frontline pain points
Bellevue, Wa, Us
• Authenticated documents required for business activations to reduce fraud and bad debt• Reviewed high-risk business applications utilizing problem-solving and decision-making skills to reduce fraud• Conducts in-depth investigation to authenticate business forms and trade information using multiple resources
Bellevue, Wa, Us
• Assisted customers in word-class experience by gracefully handling tough billing disputes consistently reselling services to customers with past-due accounts• Negotiated payment arrangements, collect payments on past due accounts consistently achieving one-call resolution
Chicago, Il, Us
• Managed online booking inquiries and assisted guests and travel partners with questions/bookings.
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Leandra Otero, Mba works for TECO Peoples Gas.
Leandra Otero, Mba is listed as Accountant | CPA Candidate | Six Sigma| Project Management |Streamline Business Processes | Data Interpretation & Storytelling | Problem Solving |Operational Excellence| Fully Bilingual Spanish at TECO Peoples Gas.
Leandra Otero, Mba is based in Tampa, Florida, United States while working with TECO Peoples Gas.
Leandra Otero, Mba has worked for Teco Peoples Gas, Latinas In Tech - Central Florida, The Baldwin Group, T-Mobile, and Continental Airlines.
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Leandra Otero, Mba holds Master'S Degree, Accounting from University Of Arizona.
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