Léandre Leblanc, M.Sc. Email & Phone Number

Ottawa, ON, CA

Windsor, Ontario, Canada

• Responding to customer inquiries, explaining solutions, and ensuring customer satisfaction through effective verbal and written communication
• Building rapport and trust with customers and stakeholders to foster loyalty and resolve issues effectively
• Analyzing customer concerns to provide solutions, troubleshoot issues, and address complaints with logical problem-solving
• Managing multiple customer cases or inquiries simultaneously, prioritizing tasks, and ensuring timely resolutions
• Engaging with diverse customer base by addressing inquiries in multiple languages, ensuring accessibility and satisfaction
• Listening to customers, understanding their needs, and personalizing solutions to exceed expectationsHandling sensitive matters and understanding stakeholders’ priorities

Ottawa, Ontario, Canada

• Delivered critical data, insights, and statistics for annual reports, enhancing decision-making across internal teams
• Developed detailed evaluation plans for our programs, guiding strategic improvements and enhancing program effectiveness
• Presented key evaluation outcomes to the organization's staff, fostering transparency and informed actions
• Managed and analyzed surveys with over 2,500 respondents, providing valuable insights to support data-driven decisions

Trois-Rivières, Québec, Canada

• Engineered comprehensive reporting and analytics systems, driving top performance across multiple departments
• Swiftly and accurately resolved staff inquiries and information requests, ensuring efficient and effective operations
• Collaborated with cross-functional teams to devise strategic data initiatives, enhancing data modelling and driving informed decision-making
• Conducted in-depth data analysis to identify trends and insights, informing strategic decision-making andimproving operational efficiency

Ottawa, Ontario, Canada

• Developed a comprehensive database of research papers focusing on the economy of francophone minority communities in Canada
• Leveraged research findings to author detailed reports and reviews, presenting critical insights to uppermanagement
• Pioneered the implementation of an interactive dashboard featuring diverse economic indicators on the RDEE's website, enhancing accessibility and data-driven decision-making
• Conducted thorough research and analysis on economic trends impacting francophone minority communities in Canada, providing valuable data-driven insights for strategic planning and decision-making

Ottawa, Ontario, Canada

• Supported and reinforced lessons by providing supplemental one-on-one or group instruction with lesson reviews for students
• Evaluated papers and exams for a cohort of over 40 students, providing constructive feedback to support their academic progress
• Worked closely with lead professors to identify student issues and developed appropriate strategies for solving them effectivelyClasses:
• POL1101 – Introduction to Political Science
• PAP1301 – Introduction to Public Administration

Gatineau, Québec, Canada

• Developed an extensive public administration database by leveraging data from over 200 government reports
• Successfully secured research funding by crafting compelling grant applications for The Social Sciences and Humanities Research Council (SSHRC)
• Designed and authored detailed semi-structured interview guides for a collaborative study which resulted in publication in a prestigious academic journal
• Authored 5+ insightful blog posts highlighting key events organized by the Canada Research Chair in Program and Policy Evaluation

Master'S Degree, Public Administration

Certificate, Data Analytics

Bachelor'S Degree, Economics

Magna Cum Laude