*Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.*Modifying and improving existing systems.*Educating teams on the implementation of new cloud technologies and initiatives.*Designing, developing and deploying modular cloud-based systems.*Developing and maintaining cloud solutions in accordance with best practices.*Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.*Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.*Regularly reviewing existing systems and making recommendations for improvements.

• Assisted staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.• Participated in varied computer platforms in multi-layered client server environment.• Participated in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.• Updated and maintained computer inventory and surplus equipment.• Maintained and resolved issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.• Ensured desktop computers interconnect seamlessly with diverse systems.• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Acted as a primary interface to business users for all IT support issues.• Performed basic computer, printer, and other hardware troubleshooting.• Guided divestiture activities, drawing on deep understanding of various internal operational processes.• Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.• Guided various aspects of acquisition process, including due diligence, contracting and valuation.• Evaluated and adopted new technologies to address changing industry needs.

• Ensured the compatibility of the hardware and software of the system.• Responsible for the evaluation and recommendation of the new hardware and software.• Assisted team in resolution of hardware, software and system issues.• Analyzed performance of the system and ensure the performance objective and availability of the requirements.