Leandro Lazzerini Email & Phone Number

São Paulo, Brasil

In response to new challenges, the company underwent an organizational restructuring, merging the management of Latin America with North America, and appointed me as Head of Post Sales for the Americas.We are tackling various challenges, but preliminary results suggest that we will also be able to improve the region's performance metrics and revenue.

São Paulo, Brasil

After actively working in post-sales areas, I was promoted to Head of Support and Services for Latin America. With hands-on knowledge of the sector's strengths and weaknesses, I led the restructuring of the team, creating distinct divisions for Services, Free Support, and Premium Support. I also worked on reconstructing service workflows, aligning the.

São Paulo, Brasil

During my tenure as TAM, I provided support to clients across Latin America for critical missions, being available 24x7x365. Additionally, I was involved in the delivery of self-managed projects, taking on roles not only as a project manager but also as an architect and consultant, ensuring successful implementation and client satisfaction.

São Paulo, Brasil

During my first month as a support engineer, based on my performance and preliminary training results, I was promoted to "Acting TAM" (Technical Account Manager). This expanded role not only encompassed the traditional responsibilities of a support engineer but also involved managing relationships with strategic clients. Throughout this period, I engaged.

In my second stint at Microsoft, I also participated in the Green Badge program, this time as an employee of Bracta Tecnologias. On this occasion, I worked as a Premier Field Engineer (PFE) assigned to Marfrig, where I helped maintain the environment throughout the 1-year contract.

I was responsible for the domain migration at Holcim, which had a Shared Services Center (SSC) managing IT for 9 countries in Latin America. When they decided to open a new department called User Workplace, responsible for Active Directory, patch and OS management, antivirus, and virtualization, I was invited to lead this new area. In addition to.

Still employed by itBrain and was part of Microsoft's Green Badge program, where I worked for 2 years at Microsoft Consulting Services (MCS). During this period, I participated in self-managed projects using the Microsoft Solutions Framework (MSF). My activities included the rollout of App-V at Petrobras, migration from Windows XP to Windows 7 at Aneel.

At itBrain, a managed Microsoft partner company, I had the opportunity to engage in highly complex, large-scale projects. During this period, I obtained my MCSE+S and MCITP certifications. I led and executed various Microsoft platform projects, such as the migration and unification of domains for major companies like BMF/Bovespa and Holcim, the migration.

São Paulo, Brasil

RCV was a company that specialized in outsourcing IT management for various clients. We were responsible for everything from hardware installations, application and operating system deployments, to security and messaging projects. During my time with them, I advanced to the role of Technical and Project Lead, overseeing architecture design, project.

Master Of Business Administration - Mba, Mba Em Gestão, Empreendedorismo E Desenvolvimento De Negócios

Activities and Societies: In the group activities involved practical applications of key concepts such as building a brand as a core.

Pós-Graduação Lato Sensu - Especialização, Forense Digital E Investigação Cibernetica

Activities and Societies: Postgraduate course in Digital Forensic Investigation, covering topics such as Incident Response, forensic tools.

Tecnologo Em Segurança Da Informação

Os módulos do curso tratam de áreas chave da segurança da informação, como Redes de Computadores, Sistemas Operacionais Windows e Linux.