• Process Know Your Customer (KYC) onboarding documentation, ensuring compliance with internal andexternal policies and procedures.• Conduct database screening and investigated possible matches, resolving discrepancies effectively.• Ensure ongoing monitoring of Know Your Customer documentation, maintaining clients’ data accuracyand compliance.• Manage tickets from the Support department concerning clients’ verification and onboardingdocumentation, ensuring timely resolution.• Maintain a meticulous approach to detail, accuracy, and security in processing documentation.• Stay updated with internal procedures, facilitating smooth transitions and adherence to evolvingstandards.• Request and process additional data for clients' verification in irregular cases, ensuring comprehensivecompliance.• Provide document translation services when necessary, ensuring seamless communication acrosslanguages.• Support supervisors and department heads by undertaking assigned tasks and contributing toprocedural improvements.• Manage and resolve requests promptly and effectively, maintaining high standards of service delivery.• Coordinate closely with clients to manage and resolve any issues or concerns related to the servicesprovided.• Draft and generate reports on services as requested by the client, ensuring clarity and relevance.• Collaborate with supervisors and other departments to address and resolve escalated issuespromptly, ensuring smooth service delivery

- Offer exceptional assistance to traders via chats, phone calls and tickets- Assist English and Portuguese speakers- Create and optimize templates to help traders more efficiently and maintain high productivity- Assist new and advanced traders with the IQ Option trading platform and the tools offered- Find the best solutions to complicated cases- Communication between clients and other departments

- Government contracts- Staff payments- Monthly revenue management- Human resources- Innovations- Organization of documents- Cost reduction- Responsible for establishment in general

- Website design- E-Commerce- Online marketing (Ad-words, Facebook Ads and others)- Customer support- Revenue management- Sales- Business manager- Creative manager

- Document organization- Bill payments- Human resources- Excel worksheet creation- Data collection- Database management