Leading a multicultural team (Argentina, Uruguay and Paraguay) with focus on post sales process for the logistic industry. All Customers Experience teams in front of the customers from the 3 countries are part of the structure on my responsibility (e.g.: Customer Care, Cargo Readiness, Documentation, Continuous Improvement and etc (both for EXP e IMP).

East Coast South America scope, manager of 5 different departments 1) Continuous Improvement 2) Transshipment Desk 3) Equipment Coordination and 4) Dangerous Goods) 5) Customer Serive with the support of 6 Leaders reporto-me to me (ttl of 130 employees)• Customer Care and Documentation Process Manager; • eCommerce and Business Partner management; • Port Authorities and Customs Legislation;• Evaluate new demands and implement projects;• New process and systems implementation; • Continuous Improvements and Standardization;• Continuous search for solutions with the aim to increase productivity;• Assure the high level of quality and performance for CX;• Control resources and utilize assets to achieve qualitative and quantitative targets;• Hamburg Sud and Aliança representative at the Shipping Association (CentroNave) for Documentation matters

East Coast South America scope (outbound and inbound flow) I'm currently in charge of Customer Service, Documentation, Transshipment, eCommerce, Business Partner, Customs and Port Authorities Legislation, Process/System Improvements and Standardization, Equipment Coordination and Dangerous Goods process. Assure the high level of quality and performance for COM. Regional Process Manager for COM - Agreement to Cash process.Hamburg Sud and Aliança representative at CentroNave for Documentation matters.

Leading a team with 11 direct reports, in charge of South America East Coast (Inbound and Outbound flows) for Documentation, Customer Service, eCommerce, Business Partner, Customs and Port Authorities Legislation and Systems, Process and System Improvements and Standardization.Regional Process Manager for COM.Hamburg Sud and Aliança representative at CentroNave for Documentation matters.

Managing a team with 11 direct reports dealing with Brazilian Customs and Port Authorities, handling internal systems transmissions and masterfiles, creation and maintenance of KPIs and new applications and systems with the aim to increase the efficiency.

In charge of the implementation of the new Brazilian Customs and Port Authority Systems (called Siscomex Carga and Porto Sem Papel), then creation of a structure to handle all documentation and calls into the mentioned systems.

Export documentation handling by uploading and unloading files between several systems stations, all needed updates/correction so to have the proper flow of the manifests.

Support to the implementation of the new Cabotage system, masterfile updates and transition of the documentation data from the local system to the corporate systems.

Check several systems to audit freight and surcharges in order to assure the correct application.

Handling of documentation in general (BL, Manifests, Corrections, system updates)