Leandro Nunes

Leandro Nunes Email and Phone Number

Chief Operating Officer en Essentiel-Outsourcing @ Essentiel-Outsourcing
Leandro Nunes's Location
Barcelona, Catalonia, Spain, Spain
Leandro Nunes's Contact Details

Leandro Nunes work email

Leandro Nunes personal email

n/a
About Leandro Nunes

Leandro Nunes is a Chief Operating Officer en Essentiel-Outsourcing at Essentiel-Outsourcing. He possess expertise in microsoft office, microsoft excel, trabalho em equipe, marketing strategy, microsoft word and 5 more skills. He is proficient in Alemão and Espanhol. Colleagues describe him as "I had the luck of being supervised by one of the best in the customer care sector, Leandro Nunes. After being supervisor for a relatively short time, he was promoted to Team Leader. His leadership skills are extremely good, as well as his very good knowledge in IT, Excel and much more. He is the team leader every company should look for, nowadays.", "Leandro is the goal that every company should have. Very proactive profile, he brings to the company an added value in terms of team management. I had the opportunity to have him in my coordination team in the biggest helpdesk service of the company and my feedback is absolutely positive. Very talented, ambitious with an high self motivation.", and "Leandro es un trabajador paciente, aprende muy rápido y muestra mucho interés en todo lo que hace. Bueno con los compañeros y mejor aún con sus superiores. Es un plus para cualquier empresa."

Leandro Nunes's Current Company Details
Essentiel-Outsourcing

Essentiel-Outsourcing

View
Chief Operating Officer en Essentiel-Outsourcing
Leandro Nunes Work Experience Details
  • Essentiel-Outsourcing
    Chief Operating Officer
    Essentiel-Outsourcing Jul 2020 - Present
    Barcelona, Catalonia, Es
  • Mst Holding
    Service Manager
    Mst Holding Jun 2018 - Jul 2020
    Barcelona, Es
    At Brother I'm in charge of a team of 50 agents, in average, with coordinators and trainers and up to 12 countries ( Spain/Portugal/Italy/France/Belgium/Netherlands/Switzerland/ Germany/UK/Austria/ Sweden/ Norway). I deal with events coming from different channels as calls, emails and chats, ensuring the quality and kpis like SLA, FCR, Abandoned calls and/or Escalation rate. Another one of my main tasks is the service data analysis, to try to find answers and gather information about what is going on in the service at all levels and sizing teams according forecast. I work together with some departments of a company, developing tasks related to HR and Recruitment. English, Spanish and Portuguese are part of my daily life and I have some skills in French.
  • Mst Holding
    Coordinator
    Mst Holding Jan 2017 - Jun 2018
    Barcelona, Es
    - Spain, Portugal and Italy’s technical service coordinator.- Daily control of the SLA and management of priorities to achieve monthly KPIs.- Escalations approval to 2nd level using SAP and CRM.- Creation of daily and monthly reports based on the results of the service.- Service management - Daily communication with 2nd levels and clients of each country to manage the cases, improvements and quality of each service.- Sizing and management of schedules, holidays, requests from agents- Management of customer complaints.
  • Mst Holding
    Helpdesk Agent
    Mst Holding Sep 2015 - Jan 2017
    Barcelona, Es
    Technical support Brother's printers for the Portuguese and Spanish market.
  • Indra
    Backoffice Employee
    Indra Apr 2015 - Sep 2015
    Madrid, Madrid, Es
    BackOffice and administrative tasks for the Portuguese market
  • Es Collection
    Marketing Trainee
    Es Collection May 2014 - Apr 2015
    Customer service;Web management Translations;Support events;AdministrativeMarketing and Communication trainee
  • Case By Case Events
    Public Relations
    Case By Case Events Aug 2013 - Jan 2014
  • Rede Globo
    Extra
    Rede Globo Aug 2013 - Jan 2014
    Rio De Janeiro, Rio De Janeiro, Br
    Extra in several tv projects
  • Agente De Execução 3532 Fernando Cunha (Escritório Solicitadoria)
    Administrative Assistant
    Agente De Execução 3532 Fernando Cunha (Escritório Solicitadoria) Nov 2010 - Aug 2013
    Mailing, Archive,Reception Processes management,
  • Ln
    Event Organizer
    Ln Sep 2012 - Jul 2013
    -Marketing,- Budgets- Logistics- Hiringhttp://www.radiovizela.pt/noticias/local/12950-Artes-reunidas-Santa-Eullia-Mostrarte.html
  • Optimus - Comunicações S.A.
    Agente De Call Center
    Optimus - Comunicações S.A. May 2010 - Oct 2010
    Matosinhos, Pt

Leandro Nunes Skills

Microsoft Office Microsoft Excel Trabalho Em Equipe Marketing Strategy Microsoft Word Atendimento Ao Cliente Teamwork Marketing Marketing Communications Marketing Management

Leandro Nunes Education Details

  • Instituto Superior De Contabilidade E Administração Do Porto
    Instituto Superior De Contabilidade E Administração Do Porto
  • Universidade Federal Do Rio De Janeiro
    Universidade Federal Do Rio De Janeiro
    Comunicação E Jornalismo

Frequently Asked Questions about Leandro Nunes

What company does Leandro Nunes work for?

Leandro Nunes works for Essentiel-Outsourcing

What is Leandro Nunes's role at the current company?

Leandro Nunes's current role is Chief Operating Officer en Essentiel-Outsourcing.

What is Leandro Nunes's email address?

Leandro Nunes's email address is le****@****ing.com

What schools did Leandro Nunes attend?

Leandro Nunes attended Instituto Superior De Contabilidade E Administração Do Porto, Universidade Federal Do Rio De Janeiro.

What are some of Leandro Nunes's interests?

Leandro Nunes has interest in Arts And Culture.

What skills is Leandro Nunes known for?

Leandro Nunes has skills like Microsoft Office, Microsoft Excel, Trabalho Em Equipe, Marketing Strategy, Microsoft Word, Atendimento Ao Cliente, Teamwork, Marketing, Marketing Communications, Marketing Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.