•Conducted dining room and server checks to assess readiness forexpected dining capacity.•Assisted customers with varying questions using product knowledgeand service expertise•Processed reservations and takeaway orders by phone, answeredcustomer questions, and provided accurate waiting times•Answered customer telephone calls promptly and improved on-holdwait times.

• We have guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.• Answered customer telephone calls promptly and improved on-hold wait times.• Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.

•Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.•Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.•Communicated with customers via phone and email to confirm deliveries and respond to inquiries.