- Strategic Requirements Gathering: Collaborated in the creation of requirements documents in partnership with the business areas, identifying solutions aligned to specific needs to strategically boost projects. - Competitive Analysis and Specialized Benchmarking: I carried out benchmarks, evaluating projects and companies to ensure choices aligned with the best practices and innovations in the market, consolidating an approach of excellence and competitiveness. - Proactive Management of Projects and Partnerships: Leadership from conception to post-implementation, including efficient management of negotiations, ensuring effective results aligned with strategic objectives. - Strategic Business Cases: Preparation of business cases for each project in the backlog, seeking to reduce expenses and continuously monitor performance indicators, supporting strategic decisions and guiding the success of projects. - Expertise in Data Collection and Analysis: Proven ability to carry out data collection using various tools, providing a comprehensive and detailed view to support decisions and strategies, culminating in effective communication and reporting of results. - Integrated Interfunctional Collaboration: Proactive interaction with partner areas to determine and evolve the backlog of development tables, ensuring an integrated approach aligned with business objectives, promoting synergy between teams. - Impactful Visualization and Communication: Creation of dashboards, reports and graphs to clearly and visually communicate the KPIs of implemented projects, facilitating monitoring and understanding by stakeholders, strengthening efficient communication.

- Strategic Requirements Gathering: Collaborated in the creation of requirements documents, involving business areas, to identify solutions aligned to specific needs. - Competitive Analysis and Benchmarking: I carried out detailed benchmarks, evaluating projects and companies, to ensure choices aligned with the best practices and innovations in the market. - Efficient Project Management: Leadership from acquisition to the definition of Proof of Concept (PoC) success criteria, in addition to managing negotiations for hiring partners. - Post-Acquisition Optimization: After acquiring tools, I assisted areas interested in expanding their use, actively contributing to the evolution of the service channel platform. - Focus on Innovation and Results: Commitment to driving innovation, optimizing processes and adding value to the business, seeking challenging opportunities to contribute my knowledge and skills.

- Strategic Development Management: Active monitoring of development tables, collaborating in the definition of backlog based on business data to optimize the delivery of value to customers in each sprint. - Effective Business Cases: Preparation of business cases for each project in the backlog, aiming to reduce expenses and constantly monitor performance indicators, ensuring informed decisions. - Data Collection in PL/SQL: Ability to perform data collection using PL/SQL, providing a comprehensive and detailed view to support decisions and strategies. - Cross-Functional Collaboration: Proactive interaction with partner areas to determine and evolve the development desk backlog, ensuring an integrated approach aligned with business objectives. - Visualization and Efficient Communication: Creation of dashboards, reports and graphs to clearly and visually communicate the KPIs of implemented projects, facilitating monitoring and understanding by stakeholders. - Market Research and Engagement: Conducting market research with competing companies and financial institutions, in addition to active participation in extra initiatives related to the bank, such as Santander Week, BeHealthy Week and Fire Brigade Group.

- Efficient Governance in Recharges: Coordination and control of project activities on the Bank's multichannel platform, with a specific focus on Recharges, ensuring efficient governance of processes. - Collaboration and Internal Alignment: Close interaction with the internal areas involved in the projects to ensure the effective development of activities, promoting synergy between teams. - Highlighted Strategic Communication: Creation of executive PowerPoint presentations for the defense, growth and development of projects, strategically highlighting the benefits and results achieved. - Accurate Performance Reports: Development of Excel spreadsheets with VBA, pivot tables, graphs and database connection to consolidate project KPIs, providing accurate reports to executives. - Deep Analysis and Engagement: Data collection, using systems, Oracle databases with SQL and personal interactions, in addition to carrying out rulers and monitoring communication with customers, ensuring a strategic and engaging approach. - Market Research and Active Participation: Conducting market research with competing companies and financial institutions, in addition to active participation in extra activities related to the bank, such as Semana Santander, Semana BeHealthy, Fire Brigade Group, team engagement group and mobilizer of the Amigo de Valor program.

- Strategic Management of Multichannel Projects: Responsible for monitoring and controlling projects on the Bank's multichannel platform, with a focus on improving customer service through Chat, Chatbots and Artificial Intelligence. - Collaborative Integration: Maintained effective interaction with internal areas, ensuring the continuous development of activities and alignment of projects with the institution's objectives. - Impactful Executive Communication: I created executive PowerPoint presentations for the defense, growth and development of projects, effectively communicating the results and goals achieved. - Excellence in Strategic Reporting: Developed Excel spreadsheets with VBA, pivot tables, graphs and database connection to consolidate KPIs, providing detailed reports to executives. - Holistic Vision and Proactive Action: In addition to monitoring and analyzing data, I updated training materials for digital relationship managers, conducted market research, carried out database programming for BI platforms, maintained contact with agile development teams , I offered support to young apprentices and actively participated in activities related to the bank, demonstrating commitment to the continuous search for better strategies and practices in project management.

- Comprehensive Project Management:Monitoring and control of projects, from the beginning to post-implementation, covering ATM, ERP rules (Microsoft Dynamics) and new features for Snack Bar customers.- Effective Integration with Internal Areas:Guaranteed the fluid development of activities and knowledge about projects, maintaining constant interaction with the internal areas involved.- Excellence in Executive Reports:Developed Excel spreadsheets with VBA, pivot tables, graphs and database connection to consolidate project KPIs, providing accurate reports to executives.- Strategic Data Analysis:I carried out data collection, using systems and personal interactions, followed by careful analysis of information to support strategic decisions.- Document Organization and Agile Relationship:Maintained the organization of contracts and documents related to projects, while maintaining constant contact with agile development teams, seeking best practices in waterfall project management.