Ict Business Analyst
Current• Directed all facets of office operations, ensuring seamless daily activities and fostering cohesive team dynamics and introduced streamlined processes to optimise efficiency and promptly resolve challenges.• Spearheaded developing and managing KPI reports for the recruitment team, offering actionable insights to refine hiring strategies and processes.• Regularly supported directors on data-driven insights, showcasing monthly performance metrics and strategic recommendations .• Conducted comprehensive analysis of existing software tools, pinpointing opportunities for enhancement.• Implemented a new software solution, JobAdder (ATS), Roi Ai, and Xemplo (Payroll System), to elevate team productivity and operational efficiency.• Developed and maintained systems to improve customer and candidate care, ensuring a seamless experience for all stakeholders.• Managed, maintained, and supported the organisation’s computer systems, network, and cloud server, ensuring stability, security, and high availability.• Provided technical support, performed routine updates, and implemented security measures.• Managed daily office operations, coordinated meetings, and maintained efficient filing systems.• Facilitated communication between departments, clients, and stakeholders, managing vendor relationships and fostering a collaborative work environment.• Demonstrated proficiency using office software and tools, such as Microsoft Office Suite, to create documents, spreadsheets, and presentations.• Assisted in planning and implementing new systems, network upgrades, and infrastructure expansion.