Responsible for the entire technology area of ​​Tenda in Brazil and Angola.

Management of Systems and Infrastructure teams elaborating IT master plan; SAP implementation (ECC) and respective improvements, training and structuring of the company's IT team.Creation of IT budget, implementation of governance model and information security policies, mapping of needs to support businnes growth.

Systems, Applications, Hosting, Telecommunications, Security, Service Desk and Field Support teams (all brazilian sites).Responsible for the creation of information security team.Information security master plan;Management of risk analysis, classification and treatment of information, physical and logical access control (security perimeters), custody of digital certificates;Development of: safety guidelines, policies, norms and procedures;Measure and manage risks in IT environments;Responsible for Information Technology projects (from conception to completion) Project management and information technology expertise for application software projects, system support and infrastructure; also providing ongoing maintenance and support of existing business systems. Technical and managerial skills to manage area of responsibility, while managing the budget and cost effectiveness as well. Responsible for system strategy and delivery relating to usability, functions/features.Responsible for change management of applications, systems and infrastructure within area.Day to day support of systems and infrastructure.Recommendation and implementation process improvements, policies, and best practices. Responsible for hiring, training, developing, and retaining IT resources. Management of budget and cost effectiveness.Ongoing maintenance and support of existing business systems and its infrastructure.Planning, scheduling, directing, and coordinating resources and activities to meet business requirements and project completion dates. Support Internal and external Information Technology Audits and controlsExperience in SAP implementation (ECC and GRC)Experience in SAP HANA implementation (BW, ECC, GRC - Process Control and Access Control and Event Management - Track & Trace)Ability to prepare annual IT budget and manage monthly forecast

Responsible for technical management of large account from IBM.Matrix team of technical experts in all IT areas.Management of contracts with the customer and management of third parts contracts.Responsible for customer's IT environment and also for the improvement and growth of the environment.Technical interface between the customer and IBM executives.

Responsible for the management of the customers with higher revenue from Telefonica.Management of teams responsible for the 1st, 2nd and 3rd level of support, coordination and supervision, with a total staff of 270 people.Staff responsible for monitoring, opening, analysis, diagnostic, certification and closing trouble tickets, making the end-to-end management of incident.Implementation of a new Network Operation Center in a single integrated team, ensuring greater synergy and cost reduction.Management of implementation of the ITIL model, supporting the restructuring of the areas of Service Desk, Managed Services and Incident Management.Creating War Room for treatment of critical incidents.Financial planning (CAPEX / OPEX) of the department.Best result of employee satisfaction among all the managers of the company in 2011.

Supervision of the South America telecommunications team.Responsible for the areas of data, voice (including mobile) and security of the company.Responsible for migration of the entire company network for Embratel MPLS backbone.Responsible for Capacity Planning.Management of telecommunications providers;Expertise in large international projects, with focus on the business of the company;Direct action on design of new sites in Brazil and other countries of South America;Financial planning (CAPEX / OPEX) of the department;Responsible for the cost definitions and budget guidance for the telecommunications area.

Management of international projects;Setting the project budget, scope definition with the customer, deadlines and costs;Management of people involved in the projects;Responsible for defining, monitoring and deliveries of the projects.

Responsible for the implementation of the MPLS backbone in Comsat Brazil;Definition of equipments, traffic engineering and quality of service (QoS);Second level of support to the NOC (Network Operation Center) and pre sales team and support to problems related to IP and MPLS backbone and their customers;Configuration of routing protocols in IP and MPLS backbone (BGP, OSPF, EIGRP, etc.);Provisioning and activation of IP and MPLS customers.Definition and configuration of topologies for customers and for testing in pre sales.Supervisor of the IP and datacenter customers.Customer activations, second level support to customers in the datacenter and IP backbone.Support issues of routing, switching and management.Responsible for management tools (HP OpenView, Nagios and What's Up);Configuration, activation and customer support with BGP and OSPF and other routing protocols, especially with Cisco equipments;MRTG and DNS server configuration.Leadership of 6 people in the NOC

Responsible for the implementation and activation of the Metro Ethernet project for Telefonica;Responsible for projects in Latin America, control and second level of support.Responsible for supporting large IP backbone projects (MPLS VPN, Layer 2, Layer 3, OSPG, IS-IS, BGP) in several companies using Huawei routers.

Network management, support and supervision of Frame Relay, IP and IP VPN customers.Support for IP and Frame Relay backbone of Global One Brazil;Installation and activation of customers, configuring switches and routers;Nortel Passport switch operation, management tools, routers Cisco and Motorola.

Acting for helpdesk and for the support of the LAN and its users;Installation and maintenance of network equipments.