With a solid background in technology and a passion for leading teams to success in challenging projects, I stand out as a Delivery Manager. My approach involves applying agile methods and innovative solutions to ensure excellence in project delivery.Throughout my journey in large corporations, I developed strategies that optimized processes, reduced costs, and elevated customer satisfaction. My differentiator lies in the ability to understand both technical aspects and business nuances, ensuring that solutions not only meet but exceed expectations.I deeply believe that, in the technological realm, effective leadership is crucial in addition to technical knowledge. I take pride in leading motivated teams, fostering an inclusive and collaborative environment where each member feels valued and empowered to contribute their best ideas.My leadership approach is built on trust, transparency, and a continuous commitment to team development. I constantly seek new practices and tools to enhance communication, productivity, and job satisfaction in the workplace.I am excited about opportunities that allow me to apply my skills in managing technological projects and leading teams in challenging environments, contributing to the growth and excellence of the organization.
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It CoordinatorRheinmetall Oct 2024 - PresentNova Odessa, São Paulo, BrazilLead a team, manage strategic projects, ensure the security and efficiency of the company's technological systems. -
Digital Workplace Service Desk ManagerKyndryl Sep 2021 - Jan 2024Hortolândia, Sp, BrazilDuring my tenure as Digital Workplace Manager at the Service Desk in Kyndryl Brasil, I had the privilege of leading highly innovative teams dedicated to elevating digital experience and technical support to the next level. My management stood out for boosting productivity and user satisfaction, fostering a collaborative environment for analyst development.Under my leadership, the teams engaged in developing advanced solutions, including the implementation of Robotic Process Automation (RPA) and chatbots. These technologies played a pivotal role in automating routine processes and efficiently addressing user queries, respectively. This innovation not only significantly enhanced the customer experience but also streamlined internal operations, enabling the team to focus on higher-value tasks.These strategic initiatives led our teams to be nominated for the prestigious HDI Best Support Team Award in 2022 and 2023, a testament to our commitment to excellence, constant innovation, and exceeding user expectations. -
Delivery ManagerProxxi Technology Mar 2017 - Sep 2021São Paulo, Sp, BrazilAs the Service Manager at Proxxi Tecnologia, I led technical support teams dedicated to serving major banks, retailers, and corporations. My essential role involved overseeing and developing strategies to ensure operational excellence, with a strong focus on SLA (Service Level Agreement), NPS (Net Promoter Score), and specific KPIs for technical services.Through focused leadership and the implementation of efficient processes, we consistently achieved and often exceeded SLA objectives, significantly improving NPS with positive customer feedback. This emphasis on specific KPIs allowed our team to continuously enhance the quality of support provided, directly impacting customer satisfaction and the success of the serviced businesses.My tenure at Proxxi Tecnologia was characterized by a commitment to service excellence, highlighting the importance of strategic leadership and performance analysis in achieving exceptional results.
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Delivery ManagerIbm May 2016 - Feb 2017São Paulo, Sp, BrazilMy first managerial assignment was at IBM Brazil, where I immersed myself in a challenging role that proved to be a foundational experience in people leadership and professional development. Responsible for critical operations, I focused on leading teams to meet stringent service metrics, with a particular emphasis on customer satisfaction metrics.This experience as a manager at IBM Brazil solidified my understanding of the importance of adaptable and development-oriented leadership, contributing not only to operational success but also to the individual and collective growth of the team. -
Project ManagerIbm Jul 2014 - Apr 2016São Paulo, Sp, BrazilAs a project manager, I played a crucial role in the efficient management of devices, focusing on strategies to optimize infrastructure and minimize operational costs. My proactive approach included the implementation of stringent controls, ensuring effective financial management. Additionally, I excelled in crafting customized presentation dashboards for Lenovo clients, providing a clear and comprehensive overview of project performance. This data-centric approach not only enhanced operational transparency but also underscored my dedication to delivering tangible and measurable results to business partners. -
Technical CoordinatorIbm Feb 2010 - Jun 2014São Paulo, Sp, BrazilAs a Technical Coordinator for the server and mainframe specialist team at IBM, I played a pivotal role in enhancing customer experience, serving as the focal point for the Net Promoter Score (NPS) in Brazil. I led successful initiatives that resulted in a notable 2% growth in customer satisfaction. Additionally, I actively participated in the project involving the sale of the Intel server line to Lenovo, taking on a crucial role in data analysis to ensure the correct strategy for the service transition in Brazil.
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Technical SpecialistIbm May 2006 - Feb 2010São Paulo, Sp, BrazilTechnician specializing in clients in the financial sector, maintenance of ATMs and computers.After 2 years, he joined the team of technical experts for high platform, maintenance and server support. -
It TechnicianUnisys Jun 2002 - May 2006São Paulo, Sp, BrazilTechnician in computer and POS maintenance, field service to banking and retail customers. Network technician -
Electronic TechnicianSid Oct 1998 - May 2002São Paulo, Sp, BrazilInternship and computer maintenance technician
Leandro Tonon Education Details
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Computer Systems Networking And Telecommunications -
Escola Tecnica Federal De SpTecnologia Em Elétrica E Eletrônica
Frequently Asked Questions about Leandro Tonon
What company does Leandro Tonon work for?
Leandro Tonon works for Rheinmetall
What is Leandro Tonon's role at the current company?
Leandro Tonon's current role is IT Coordinator.
What schools did Leandro Tonon attend?
Leandro Tonon attended Ibmec, Anhanguera Educacional, Escola Tecnica Federal De Sp.
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Leandro Tonon
Desenvolvedor Front End Na Omnion Marketing De Relacionamento | Criando Soluções Digitais InovadorasTaubaté, Sp1gmail.com -
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