Leandro Tonon Email & Phone Number

Nova Odessa, São Paulo, Brazil

Lead a team, manage strategic projects, ensure the security and efficiency of the company's technological systems.

Hortolândia, Sp, Brazil

During my tenure as Digital Workplace Manager at the Service Desk in Kyndryl Brasil, I had the privilege of leading highly innovative teams dedicated to elevating digital experience and technical support to the next level. My management stood out for boosting productivity and user satisfaction, fostering a collaborative environment for analyst development.Under my leadership, the teams engaged in developing advanced solutions, including the implementation of Robotic Process Automation (RPA) and chatbots. These technologies played a pivotal role in automating routine processes and efficiently addressing user queries, respectively. This innovation not only significantly enhanced the customer experience but also streamlined internal operations, enabling the team to focus on higher-value tasks.These strategic initiatives led our teams to be nominated for the prestigious HDI Best Support Team Award in 2022 and 2023, a testament to our commitment to excellence, constant innovation, and exceeding user expectations.

São Paulo, Sp, Brazil

As the Service Manager at Proxxi Tecnologia, I led technical support teams dedicated to serving major banks, retailers, and corporations. My essential role involved overseeing and developing strategies to ensure operational excellence, with a strong focus on SLA (Service Level Agreement), NPS (Net Promoter Score), and specific KPIs for technical services.Through focused leadership and the implementation of efficient processes, we consistently achieved and often exceeded SLA objectives, significantly improving NPS with positive customer feedback. This emphasis on specific KPIs allowed our team to continuously enhance the quality of support provided, directly impacting customer satisfaction and the success of the serviced businesses.My tenure at Proxxi Tecnologia was characterized by a commitment to service excellence, highlighting the importance of strategic leadership and performance analysis in achieving exceptional results.

São Paulo, Sp, Brazil

My first managerial assignment was at IBM Brazil, where I immersed myself in a challenging role that proved to be a foundational experience in people leadership and professional development. Responsible for critical operations, I focused on leading teams to meet stringent service metrics, with a particular emphasis on customer satisfaction metrics.This experience as a manager at IBM Brazil solidified my understanding of the importance of adaptable and development-oriented leadership, contributing not only to operational success but also to the individual and collective growth of the team.

São Paulo, Sp, Brazil

As a project manager, I played a crucial role in the efficient management of devices, focusing on strategies to optimize infrastructure and minimize operational costs. My proactive approach included the implementation of stringent controls, ensuring effective financial management. Additionally, I excelled in crafting customized presentation dashboards for Lenovo clients, providing a clear and comprehensive overview of project performance. This data-centric approach not only enhanced operational transparency but also underscored my dedication to delivering tangible and measurable results to business partners.

São Paulo, Sp, Brazil

As a Technical Coordinator for the server and mainframe specialist team at IBM, I played a pivotal role in enhancing customer experience, serving as the focal point for the Net Promoter Score (NPS) in Brazil. I led successful initiatives that resulted in a notable 2% growth in customer satisfaction. Additionally, I actively participated in the project involving the sale of the Intel server line to Lenovo, taking on a crucial role in data analysis to ensure the correct strategy for the service transition in Brazil.

São Paulo, Sp, Brazil

Technician specializing in clients in the financial sector, maintenance of ATMs and computers.After 2 years, he joined the team of technical experts for high platform, maintenance and server support.

São Paulo, Sp, Brazil

Technician in computer and POS maintenance, field service to banking and retail customers. Network technician

São Paulo, Sp, Brazil

Internship and computer maintenance technician

Master Of Business Administration - Mba, Leadership, Innovation And Technology

MBA focused on high performance management combining emerging technologies with human driven conduct

It Information, Computer Systems Networking And Telecommunications

Tecnico Eletrotecnico, Tecnologia Em Elétrica E Eletrônica