Leandro Arakaki Email and Phone Number
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Leandro Arakaki personal email
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I have a degree in Computer Science and a postgraduate degree in Strategic Project Management. I have solid knowledge in implementing and supporting ERP systems and customer service. Large experience in ERP software integrations, having worked on several platforms. Through these activities, I have accumulated knowledge of business rules in some areas, such as the tax department, invoicing, billing, HR, purchasing and requisitions, accounting, and production. These are some of the segments in which I have worked: industry, construction, agribusiness, personal and property security, service provider, and logistics. In all the opportunities mentioned, I have dealt with customer service, and in recent years I have worked directly in Support and Service Centers, providing all support related to tools and systems to customers, from answering requests (simple requests) to handling incidents, performing the initial approach, gathering information, diagnosis, resolution or forwarding (escalation), closure, and documentation in the knowledge base. I used several support management systems (SMS), such as Zendesk, GLPI and other support tools, including direct database queries (SQL). I hold a Support Center Analyst (SCA) certification from HDI, which focuses on best practices in customer support, aiming to ensure the quality of communication and customer experience, as well as their level of satisfaction. I have provided support via email, chat, telephone, remote access and in person, always aiming to provide a quality customer experience.
Compels Informática
View- Website:
- compels.net
- Employees:
- 16
-
Support AnalystCompels InformáticaState Of Minas Gerais, Brazil
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Support AnalystNelogica Jul 2022 - May 2024Porto Alegre, Rio Grande Do Sul, BrazilCustomer service for financial market software, from simple requests to incidents, carrying out the initial approach, information gathering (survey), initial diagnosis, resolution or escalation, closure or follow-up and documentation of services. Always aiming for quality service and customer satisfaction, applying the best market practices. -
Support AnalystGrupo Grão De Ouro Jul 2019 - Feb 2022Alfenas Area, BrazilResponsible for supporting the Agrotis ERP (vertical ERP for agribusiness) and providing all types of support to customers regarding the software. Development of SQL queries for reports. In-person, telephone and remote access support (for over 20 branches). -
Erp SpecialistGrupo Gr Jun 2015 - Mar 2016São Paulo E Região, BrasilSupport and improvement of processes for administrative modules of ERP TOTVS RM. Implementation and generation brazilian government tax and accounting routines. Direct support to ERP costumers. -
Erp SpecialistSobrenco Engenharia E Comércio Ltda Oct 2011 - Aug 2014São Paulo E Região, BrasilSupport and improvement of processes of the Administrative and HR modules of the TOTVS RM ERP; IT Project Management; Implementation of the TOTVS Collaboration module; Generation of tax and brazilian accounting routines and obligations, CNAB, updating of systems versions. -
Erp SpecialistAbility Trade Marketing May 2011 - Oct 2011São Paulo Area, BrazilERP TOTVS RM maintenance and implementation; Support to users; Development of business intelligence reports; service desk. -
Erp SpecialistGocil Segurança E Serviços Sep 2010 - May 2011São Paulo Area, BrazilERP implementation; Provide training to users; Documentation; service desk. -
Support AnalystGafor Jun 2010 - Sep 2010Barueri, Sao Paulo Area, BrazilSupport for ERP TOTVS RM users. -
It AnalystCafe Brasil Insumos Agricolas Ltda Jul 2009 - Jul 2010Alfenas Area, BrazilAccountable for IT issues. Hardware, software and network implementations and maintenance. -
Technical SupportVidrominas Industria E Comércio De Vidros Ltda May 2008 - Jul 2009Alfenas Area, BrazilUsers support, software and hardware maintenance.
Leandro Arakaki Skills
Leandro Arakaki Education Details
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Computer Science -
Project Management
Frequently Asked Questions about Leandro Arakaki
What company does Leandro Arakaki work for?
Leandro Arakaki works for Compels Informática
What is Leandro Arakaki's role at the current company?
Leandro Arakaki's current role is Support Analyst.
What is Leandro Arakaki's email address?
Leandro Arakaki's email address is le****@****.com.br
What is Leandro Arakaki's direct phone number?
Leandro Arakaki's direct phone number is +359913*****
What schools did Leandro Arakaki attend?
Leandro Arakaki attended Universidade José Do Rosário Vellano, Fundação Armando Álvares Penteado.
What are some of Leandro Arakaki's interests?
Leandro Arakaki has interest in Environment, Administração De Empresas, Planejamento Estratégico, Animal Welfare, Gestão De Recursos.
What skills is Leandro Arakaki known for?
Leandro Arakaki has skills like Microsoft Sql Server, Erp, Pmbok, Pmi, Totvs Rm Sistemas, Databases, Microsoft Project.
Who are Leandro Arakaki's colleagues?
Leandro Arakaki's colleagues are Éliphas Levi Sêda De Figueiredo, Douglas Caruso, Arthur Kielblock, Tiago Cerqueira, Leonardo Tonini, Jader Henrique De Paula, Alessandro Bruno Lima.
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LEANDRO ARAKAKI
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Leandro Arakaki
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