Duties:* Working closely with the sales team and customers on proposals and pitches for business, to understand and capture requirements.* Ensuring that the company’s product can deliver on the customer’s requirements.* Replying to customers following requests for information and proposal requests.* Providing ongoing support for customers post implementation.* Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.* Developing a detailed project plan to track progress and ensure resource availability and allocation.* Use appropriate verification techniques to manage changes in project scope and schedule.* Implementing projects, including installation of the IP PBX, configuration, support and training.* Ensure that all projects are delivered on-time, within scope.* Creating and maintain comprehensive project documentation.* Attending meetings with development managers.Main achievements:* Development of the technical support department, including processes, people and software.* Delivering about one hundred IP telephony projects.* Managing the adoption of SugarCRM software and migration to Senior CRM.Career History:Jan/2006 to Sep/2009 - Network TechnicianSep/2009 to Jul/2012 - IT AnalystJul/2012 to Nov/2013 - IT ManagerSince Nov/2013 - Project Manager

Responsible for serving corporate clients, Network and IT solutions through diagnostics, strategic planning and maintenance.

* Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network* Inspecting LAN and Wireless infrastructure and fixing minor or major problems/bugs* Testing and configuring software and maintain and repair hardware and peripheral devices* Evaluating network performance and finding ways of improvement* Organizing and schedule upgrades and maintenance without deterring others from completing their own work* Doing regular data backups to protect the organization’s information* Providing technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions