Leandro Fernandes Email & Phone Number

Dublin, County Dublin, Ireland

Crafted and enforced policies for self-serve ad solutions and user-generated content ad products.Focused on brand safety, compliance, and revenue optimisation.Focused on revenue growth while ensuring responsible advertising practices.Led cross-functional teams in product, process and policy implementation.

Dublin, County Dublin, Ireland

Conduct analysis on areas and markets where advertising could pose risk, providing holistic view on risk assessments and product perform analysisUse data from internal and external data points to provide creative and scalable solutions to advertising issues on local and Global level. Work with cross-functional stakeholders to improve EMEA alignment on policy enforcement and other operations pain points.Work with various stakeholders to address policy gaps for risk leakage and… Show more Conduct analysis on areas and markets where advertising could pose risk, providing holistic view on risk assessments and product perform analysisUse data from internal and external data points to provide creative and scalable solutions to advertising issues on local and Global level. Work with cross-functional stakeholders to improve EMEA alignment on policy enforcement and other operations pain points.Work with various stakeholders to address policy gaps for risk leakage and potential revenue unblock, always focusing on sustainable growth.Conduct incident response support in times of crisis, quickly spinning up a cross-functional approach and rolling out to teams.Certified Auxiliary Trainer - Built local and global training material as well as trained the current EMEA Incident Response team in workflows and daily due diligence tasks. Show less

Dublin, County Dublin, Ireland

Supervise, co-lead, and coach a team of 100+ analysts, to reach their best performance and highest potential through one to one sessions;Directly lead 25 analysts in higher complexity workflows;Manage the team performance to meet client SLA’s and KPI’s, including metric reporting on team performance, and resolving escalations from business stakeholders;Represent the Commerce Operations team in Global Policy meeting, working closely with Change Management;Work with multiple… Show more Supervise, co-lead, and coach a team of 100+ analysts, to reach their best performance and highest potential through one to one sessions;Directly lead 25 analysts in higher complexity workflows;Manage the team performance to meet client SLA’s and KPI’s, including metric reporting on team performance, and resolving escalations from business stakeholders;Represent the Commerce Operations team in Global Policy meeting, working closely with Change Management;Work with multiple global teams across multiple timezones and countries and syncing to deliver the best.Collaborate with Training, Reporting, Workforce and Quality Teams to improve processes and develop the team;Be a POC for the Innovation Hub, selecting the best ideas of innovation and evaluating their benefit in order to present to the client and prioritise;Ensuring analysts adhere to the conducts and client policies. Show less

Dublin, Ireland

SME (EMEA);Work on internal product initiatives such as process and product improvement, leveraging our client’s Machine Learning experience;Provide continuous reports to the client regarding marketization and new risk trends;Handle queries and escalations from Operations Management, Team Leaders, the Client, and customers. (e.g. systems, tools and staff);Clarify, calibrate and communicate policy guidelines and best practices where applicable.Leverage new hires on various… Show more SME (EMEA);Work on internal product initiatives such as process and product improvement, leveraging our client’s Machine Learning experience;Provide continuous reports to the client regarding marketization and new risk trends;Handle queries and escalations from Operations Management, Team Leaders, the Client, and customers. (e.g. systems, tools and staff);Clarify, calibrate and communicate policy guidelines and best practices where applicable.Leverage new hires on various aspects of the through different training methods (e.g. classroom-based, 1-2-1 sessions, and product/metric seminars);Apply quantitative & qualitative research methods to perform root cause analysis on investigative findings or high priority escalations;Contributed with market-specific knowledge to give insights to leverage glitches;• Subject Matter Expert (SME) - Innovate by conducting product analysis in order to drive improvements for client's business, in policies, operational activities, system tools and procedures for Risk & Commerce Ops.• Indicate and executing action plans for problematic situations such as: agent’s low performance, quality concerns, client’s requested training, escalation process and act as POC.• Monitoring analyst performance and setting 1:1 session along with TL to support their concerns.• Delivers trends' refresher session weekly, analysis, products training & appeals to agents. Show less

Dublin, Ireland

Provide quality customer service by achieving consistent customer satisfaction while always focusing on resolving cases efficiently and utilizing time productively;Identify, recommend and implement process improvements;Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area;Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items… Show more Provide quality customer service by achieving consistent customer satisfaction while always focusing on resolving cases efficiently and utilizing time productively;Identify, recommend and implement process improvements;Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area;Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required;Professional interaction and communication, both within the Accenture organization and with client contact. Show less

County Dublin, Ireland

Conduct investigations to bring deeper understanding and knowledge of potential risk areas;Evaluate, label and identify patterns in suspicious activity; Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy; Provide feedback on trends identified in review;General data entry related tasks;Provide suggestions to improve the process and workflows.

Postgraduate Certificate, Global Capital Markets And Financial Risk Management, First Class Honours (Distinction)

Bachelor Of Business Administration (B.B.A.)

Diploma, Entrepreneurial Management