I´m a Bachelor of Tourism and Postgraduated in Hotel Administration (WES/ECA). Since march 2020 I start my own restaurant in Brazil that still open and operation nicely. I worked at hotel industry for 21 years (1998 to 2019). Professional with a track record of improving indicators and performance in small, medium and large hotels (+ 750 rooms) of the corporate and leisure tourism segments, acquiring a 360° understanding of the hospitality business by working my way up from Recreation Assistant to General Manager, including a comprehensive grasp of: Food & Beverage Management, Operations Management, Commercial Management, Financial Management, Strategic Revenue Management, Cost Management, Customer Service, Housekeeping, Maintenance, Events, Reception, Bookings, Procurement and Investment Plans. Excellent people management skills, providing incentives to professional development, developing training programs, evaluating performance, developing successors, recruiting & selecting and managing teams of Operational Supervisors, Administrative and Operational Assistants, Receptionists, Chefs de Cuisine, Housekeepers and Maintenance people. Consistently delivered results, developing programs and products related to excellence in service, increasing RevPar and improving the competitive position of the ventures even regarding hotels of higher categories. Experience deploying hotel ventures in operational and leadership positions. Coordinated market study projects that resulted in revenue increases for the venture. Command of the CM Soluções, Opera, Volux and Web Connection technologies. 0/2.6000 caracteres utilizados de um total de 2600.