Manage the overall desk activities, including the Service Delivery Lead.„Act as a further escalation point for the supervisor(s)Take on a wider customer service roleReport to senior managers on any issue that could significantly impact the business„Take overall responsibility for incident management and request fulfillment on the Service Desk.

I work with key people from the Faculties, listening to their needs, transforming those into projects and see that they come true in the best possible way.

Infrastructure Organization and Implementation. Operative supervision of the on-site support personnel. Planning and supervision of the technical and technological infrastructure.

Operations and Technical Support management, Infrastructure Strategy

Start-up of the Mozart Technologies (initial phase of the Company)Business start-ups, including:Management of network suppliers, telephone suppliers, etc.Network equipment configuration.Office layout design.Head of management and services in the transition to Mozart Technologies of the help-desk, on-site support and network administration of Austral University.Recruitment, training and management of staff for help-desk, technical support and network administration functions in high demanding environments.

Worked for Microsoft Argentina.

Microsoft Windows Server System Technologies Consultant, performing presales technical advice to big companies and Partner Education.

Administration of E-mail Domain R6 & R6.5 (900 users).LAN administration, with three different WAN locations.Domain administration (three different locations); Windows 2000 Active Directory (700 users).Back-up operator (Tivoli Storage Manager, ARCServe IT, Windows Backup; Technologies DAT, DLT, LTO).Administration of archive servers (700 shares).Administration of printing servers (40 print queues).Administration of Citrix Metaframe 1.8 servers for Windows NT 4.0 Terminal Server Edition.Administration of servers (40 servers), domains (3 domains) and subnets (4 subnets).