Project Leader for consulting projects, discovering client needs and develop a technical and commercial proposal, project scheduling, team sizing and pricing, client relationship management during the project execution. Prospecting new opportunities through client relationship and business awareness.- Sales and commercial processes improvements, leading discovery, opportunities identification and roadmap design phases;- SAP implementation, leading workshops A and B phases, capturing system and processes gaps and pain points phase.

• Product owner, design of financial transactions flows for mobile apps concerning the clients requirements, happy and non happy paths, writing user stories and mockups meeting presentations.• Process mapping, identification of improvement opportunities and rework sources, design of improvement proposals, calculation of transaction costs and metrics proposition, establishment of SLAs, KPIs and plans for implementation/migration of operations between Shared Service Centers.• PMO for implementing BPO in SSCs, project management, planning and managing deployment schedules, change management, physical progress reporting, business case management, team management, committee management: executive, change management, IT .• Preparation of commercial proposals, team sizing, reports to executive level clients.

Leading 4 coordinations: quality and management, financial and administrative support, academic services and Enade (govermental assessment). 20 people team. Database generation, kpis and control panels, information and measures, budget, travel tickets, contracts, buying orders, extra hours payment for teatchers, learning reinforce programs, action plans for govermental assessment.

Responsible for Invoice receipt, taxes calculations, processing of invoices, coporative credit cards, expenses reports, bank slips, benefits and insurance payments. Implementation of Service Now workflow to support the payments process. Implementation of KPIs and dashboards. Leading 8 Analysts.

Leading 3 analysts. Supporting the sales processes with payment solutions; Support to the Sales Force backoffice; Processing clients payments; Monitoring billing bank processes interface. Implementation of bad debit collection schedule; financial results closing meetings; collection processes improvements.

Coordinating 4 Analysts to improve processes, culture change, ensure the continuous improvement culture, using Lean principles, Six Sigma, Agile practices. And 4 Analysts to handle the record management process, including policies, text review and production, design forms and manuals for sales and client relationship, digital and physical files keeping.

Implementing processes improvements in the Shared Service Center to reduce costs, increase performance and ensure the SLAs and quality. Using Lean Six Sigma tools on processes as Procurement, Contracts and Accounts Payable.I have leadded a project to implement a System for the SSC automation, designing the functional specifications according to the processes "as is" and "to be". Presenting the financial benefits of the implementation to the Directors.

Professor of the Administration College, teaching Operations and Production Management, Project Management and Systems of Information.

Leading 3 analysts to generate and deliver reports about sales, accounts receivable, costs and expenses, daily, weekly and monthly, to executive managers and the company board.Analysing the KPIs framework closing results of the month to explain the variations and gaps according to the forecast and actuals.Project Manager to implement a new BI System for sales results, responsible for design the whole specifications and functional applications.

Leading 1 Black Specialist and 2 Black Belt Analysts. Responsible to improve process as finance, taxes, receivable and payable accounting, collection. BPO project manager for taxes, sales support and receivable accounting processes. Redesign of collection policy and establishment of monthly goal for the Collection Team. BPO project manager for payable accounting. Project Manager for OBC implementation for 3 new Branches. Project Manager for workflow system implementation (Service Now) to manage SLAs and KPIs.

BBL Specialist for Shared Services Center using Six Sgma and Lean tools to improve process performance and sustain SLAs. Handling actions to reduce lead time, improve sales back office processes, re-design scope areas, improve reliability, and KPIs performance.

Black Belt for Human Resources, IT and Procurement areas, conducting Six Sigma projects.Consolidation of finance information; Policies and procedures about Productivity Program; Projects and Trainings.

Working focused on developing programs for Businesses / Sales and Operations Areas, including Training, Performance and Profile Assessments and Human Resources Development Strategies. Responsible for performance indicators for reports and management of the Training and Development Area. Acting like Green Belt developing projects of productivity for HR processes.

Responsible for the planning of material needs for poduction of industrial breakers to attend current demand and strategic projects; MRP analyses; stocks management.

Responsible for Communication and Benefits. Experience on develop communication planning for the plant, strategies of communication to promote corporative assessments at the facility, edition of monthly newspaper, banners. Main Achievements: redesign and implementation of the newspaper and development of a "pocketbook" about Excellence Management Model of the company. Acting in benefits, handling insurance plans for employees, cars, management of cafeteria of the plant. Like "5S Champion", responsible for the implementation of the tool, trainning of the employees about it, and preparing the plant for the corporative assessments.

Responsible for development and implementation of corporative training programs attending the strategic plan of the business. Coordinator of trainee program and contractors.