Leandro Silverio Email and Phone Number

* Atuação em projetos e estudos de melhorias de processos visando reduzir os pontos de atrito com os clientes, com foco em call center (SAC), geração de KPIs e segmentação dos clientes. * Gestão dos fornecedores evidenciando em nossas reuniões de resultado análises de dados com o objetivo de oportunidades de melhorias no processo e performance do atendimento.* Participação em reuniões executivas, gerenciais e operacionais.* Analisar dados e informações referentes aos resultados e… Show more * Atuação em projetos e estudos de melhorias de processos visando reduzir os pontos de atrito com os clientes, com foco em call center (SAC), geração de KPIs e segmentação dos clientes. * Gestão dos fornecedores evidenciando em nossas reuniões de resultado análises de dados com o objetivo de oportunidades de melhorias no processo e performance do atendimento.* Participação em reuniões executivas, gerenciais e operacionais.* Analisar dados e informações referentes aos resultados e indicadores da área, elaborando relatórios gerenciais e apresentações para contribuir com a tomada de decisão. Show less

* Loja virtual (Facebook, Instagram, mercado livre, OLX e site próprio) referente a peças automotivas (novas e usadas) da linha Fiat de veículos fora de linha com foco no período da década de 90.* Realizando todo a tarefa fim a fim, desde a concepção até a entrega final ao cliente.

* Consultancy in transmission solutions , infrastructure and mobile access network 3G and 4G in Claro- Embratel company REPNBL project resulting in the 2015/2016 annual plan of projects planned with the return on investment associated according to Minicom standards.

• Project management acting in feasibility analysis, physical and financial control, performance analysis, creation of process standards and quality indicators management.• Started the management planning of technical rooms and optical access network to the mobile network shared (2G / 3G / 4G) with the operators for the event of the Olympics 2016.• Performance in the World Cup in 2014 implementing project management nationwide infrastructure of technical rooms, network copper… Show more • Project management acting in feasibility analysis, physical and financial control, performance analysis, creation of process standards and quality indicators management.• Started the management planning of technical rooms and optical access network to the mobile network shared (2G / 3G / 4G) with the operators for the event of the Olympics 2016.• Performance in the World Cup in 2014 implementing project management nationwide infrastructure of technical rooms, network copper and optical fiber.• Engineer responsible for managing the projects transmission, Switching, Network WAN, LAN Network, Access Network, Mobile Network Indoor and infrastructure for the Confederations Cup 2013 (Fortaleza) and World Cup 2014 (Curitiba and Porto Alegre).• Participation in the project in partnership with universities to develop human mobility simulator in mobile networks aimed at the World Cup 2014.• Accomplishment in the project Military World Games in 2011 in management planning and implementation to the voice network and copper/optical network.• Reports to directors and VPs. ).• Internalize the Demands of other directors with scope and timeline requested the Engineering and Operations.• Support the creation of the system workflow demands based on processes.• Responsible for managing the investments under responsibility of engineering and support business units in the proposals to Capex.• Achievement for the engineering of the investment budget (Forecast).• Implementation of document management based on corporate sharepoint connected to the access database. Show less

• Responsible for filming, editing and maintenance. Filming with professional cameras and no –linear video editing and software. Maintenance television and video receivers.

• Maintenance in equipment industrial production wires and cables such as Siemens PLC, Siemens inverters (MICROMASTER and MacroMaster) and develop automation projects through the Siemens Step-5 software, Step-7 and LogoComfort.