Leandro Gobbe Email & Phone Number

Canada

Canada

- Responding to client queries and resolving technical issues related to network and VoIP phones and Softphones connectivity.- Collaborating with cross-functional teams to resolve complex technical issues and ensure smooth operations of network systems.- Providing timely updates to clients on the status of their technical issues and offering solutions to prevent future problems.- Maintaining accurate records of client interactions, technical issues, and resolutions in a centralized database for future reference.- Keeping up-to-date with the latest industry trends and technologies to provide the best possible support to clients.- Developing and implementing new processes and procedures to improve the efficiency and effectiveness of technical support services.- Participating in training sessions and mentoring new team members to ensure they have the necessary skills to provide exceptional technical support services.

Vancouver, Canada Area

IT Infrastructure company that provides services as Networking, Cloud Solutions, Infrastructure, Service Provider, Security, Surveillance and Security Camera System, and VOIP solutions.Access Control, Audio Video, Fiber Optic Install, Video Surveillance, Voice/Data Cabling- Establish voice and data networks by installing, terminating, and splicing cables.- Installing telecommunications equipment, routers, and switches, establishing connections, and programming features following industry standards.- Verify service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.- Documents network by labeling and routing equipment and cables.-Troubleshoot and repair equipment issues.- Installation & repair of TELUS TV, internet, home phone and Smarthome Security on fibre and copper- Worked in substations and telecommunication frames and central offices- Fibre Splicing and Connections in Fibre Distribution Hubs and network Access points- Trained in climbing BCHydro/TELUS Poles with ladders and spikes along with Underground Service Vaults and Manholes- Former trainer for new I&R hires.

São José Do Rio Preto, São Paulo, Brazil

- Coordinated the installation and maintenance of telecommunications equipment and systems across multiple sites.- Managed a team of engineers and technicians responsible for troubleshooting and resolving issues related to voice, data, and video communications.- Developed and implemented policies and procedures to ensure compliance with industry standards and regulations.- Oversaw the procurement of telecommunications equipment and services, negotiating contracts and managing vendor relationships.- Analyzed data on system performance and usage to identify trends and make recommendations for improvements.- Stayed up-to-date on emerging technologies and industry trends, evaluating their potential impact on the organization's telecommunications infrastructure.

Chapecó Area, Brazil

- Coordinated and managed telecommunications projects, ensuring timely completion and adherence to budget constraints.- Developed and implemented telecommunications policies and procedures to improve efficiency and productivity.- Conducted research and evaluated new technologies to determine their suitability for the organization's needs.- Collaborated with cross-functional teams to identify and resolve telecommunications issues.- Oversaw the installation, maintenance, and repair of telecommunications equipment and systems.- Managed vendor relationships and negotiated contracts to ensure cost-effectiveness.- Provided training and support to staff on telecommunications systems and technologies.- Monitored and analyzed telecommunications usage and expenses to identify cost-saving opportunities.- Prepared reports and presentations on telecommunications performance and trends for management review.- Ensured compliance with regulatory requirements related to telecommunications.

Presidente Prudente Area, Brazil

- Designed and developed analog and digital audio circuits for professional mixing consoles, amplifiers, and signal processors.- Conducted acoustic measurements and simulations to optimize speaker and microphone performance in various environments.- Collaborated with software engineers to integrate DSP algorithms and firmware into audio products, such as equalizers and reverbs.- Conducted reliability testing and failure analysis to ensure product quality and compliance with safety standards.- Worked closely with industrial designers to balance aesthetics and functionality in product design, including user interface and ergonomics.- Managed projects from concept to production, including budgeting, scheduling, and vendor selection.- Provided technical support to sales and marketing teams, including product demonstrations and customer training.- Stayed up-to-date with industry trends and emerging technologies, such as immersive audio and networked audio systems.

São Paulo Area, Brazil

- Supervised the construction and installation of OPGW fiber optic cables on transmission lines.- Coordinated with contractors and engineers to ensure compliance with project specifications and safety regulations.- Conducted site inspections and quality control checks to ensure work was performed to standards.- Managed project timelines and budgets, ensuring all milestones were met on schedule and within budget.- Trained and supervised a team of technicians and laborers to perform tasks safely and efficiently.- Maintained accurate records of project progress, including daily reports and material usage.- Communicated regularly with project stakeholders, including management, contractors, and customers, to provide updates on project status and resolve issues.- Identified potential problems and developed solutions to mitigate risks and ensure timely project completion.- Conducted post-project evaluations to identify areas for improvement and implement changes for future projects.

Bachelor'S Degree, Electrical And Electronics Engineering

Post-Graduation, It Planning And Management

Master Of Business Administration (Mba), Project Management

Certificate, Devops Engineering