Leandro Grijio Email & Phone Number

Barcelona, Catalonia, Spain

- Provided customers with a specialised and consultative onboarding experience, leaving them ready to take full advantage of the products offered by the Company.- Ensured any additional tech on their tool set is properly integrated to their property management system, channel manager or revenue management system.- Suggested additional solutions from our portfolio that compliment items not covered by the sales representative but could prove useful for the property's operations.Achievements- Became an ambassador for new processes that reduced the onboarding time by 50%, suggesting, testing and presenting to other members of the team new ways of work.- Actioned as a product specialist, guiding the team within its specifics, covering questions, suggesting ways of how to best utilise the tools the product offers to attend customers' needs.- Trained new hires, keeping them under my tutelage throughout the first months of their work journey.

Limerick, County Limerick, Ireland

-Provide data entry and database management, ensuring customers can find updated and reliable information within the marketplace platform.-Work directly with senior executives, some of the most experienced leaders in the industry. -Provide onboarding and training of new agents.Achievements-Actively participated in legal requirements fulfilment for the UK market. Learned how to execute the operations in an e-commerce business.-Automated processes for internal communication, replacing the usage of emails with an integrated queue solution.

Limerick, County Limerick, Ireland

-Worked with global sellers to ensure ticket fulfilment and provided top-level support and account management to the company's global network of sellers. Managed the "Power Seller accounts" (Key Sellers) that generate a high sales volume. -Liaised with key account holders to ensure order fulfilment and incite the usage of the platform. Acted as part of a team in problem-solving and a high-pressure environment.-Maintained a high phone and email service level. Provided a strong seller experience, providing a quick, accurate, and friendly service. Represented and sold the platform and tools to customers.Achievements-Created a customer success strategy to introduce Argentinian sellers to the platform, raising engagement.-Relocated to Texas / USA for 3 months to train agents for a brand new customer service office.

Limerick, County Limerick, Ireland

-Worked as a Customer Service Agent and was promoted to Seller Support Representative within 2 months.

São Paulo, Brazil

-Negotiated with several businesses and invested in import/export funds to generate profit.-Joined the opening of branches in Russia, the US, and Canada. Managed a team of analysts and several projects such as importing vehicles and exporting food flavourings from a Brazilian manufacturer.Achievements-Opened, managed, and hired the operational team for the first automobile store to sell Tesla vehicles in São Paulo.-Negotiated and imported the first Tesla to be sold commercially in Brazilian territory.-Set up a green energy concept consultant business.-Structured and developed the commercial and operational teams for a new venture of the group, involving personal credit through investment funds.

São Paulo, Brazil

-Built pipeline through establishing strong personal relationships with prospects and existing customers across Southern / Southeastern regions of Brazil. Developed and executed strategic plans for the territory of South and Southeastern Brazil.-Created business opportunities and brand awareness through professional networking and cold-calling.Increased sales, developed leads, and closed opportunities.-Developed territory strategy plan and specific account plans, acquired new customers and created/executed demand generation plans within the territory. -Closed new business consistently at, or above, quota level. Worked to develop and circulate the set of best practices that will be the foundation of this team.Achievements-Invested in colleagues through coaching and advice when an opportunity for improvement arose.-Worked as a Customer Success Manager; provided input into strategic customer plans, helped during the customer onboarding, and identified areas the customers could improve using the software. Coached and acted as a consultant and product expert, continually focused on helping customers improve their team communication and be successful.-Brought together and trained a group of analysts, customer success agents, and lead generation agents.-Raised engagement with the southeastern medical community by 10% in 6 months.

São Paulo, Brazil

-Coordinated imports and exports of mineral commodities among subsidiaries. -Acquired experience with commodities via imports of FeMn from South Africa, imports of graphite electrodes (India); inter-branches supply of Indium as well as business with FeNb and FeNbTa.-Developed procurement cost and technology databases. Provided procurement support as required during due diligence, auction, bid, and financial close processes.-Developed procurement strategies and plans for projects. Prepared requests for proposals (“RfP”).-Provided Industry research including technology and supply chain trends.-Assisted the Procurement Manager with cost and schedule estimating, budget preparation, reporting, and control. Facilitated cross-regional decision-making connecting business process and application enablement.Achievements-Acted as a powerful advocate for operational excellence and continuous improvement.-Guaranteed Iron (Fe) supply from the largest Brazilian supplier for the next 10 years, negotiating contractual obligations and prices.-Negotiated B2B contracts between different Companies of the Group, ensuring a steady supply of commodities.

São Paulo, Brazil

-Worked with domestic and international customers and managed a team of analysts.Positioned, distributed, and commercialised several consumer products domestically such as kitchenware, beauty products, and tyres.-Drove sales in the aligned territory by understanding, recognizing, and consulting customers' needs. Prospected and generated leads while analysing trends/results to continually improve your sales strategy.-Built strong relationships with prospects and closed new business, ensuring customers' promise of exceptional service.-Partnered with a network of supply chain experts and tapped into experience, data, and scale to create tailored solutions based on customer needs.-Identified potential buyers for sales of consumer goods; negotiated the price and other terms and conditions to the maximum extent in the interest of the company.-Maintain connection with all the market participants to collect market information and to have knowledge about all the market activities related to particular products.-Ensured contracts have been executed with the buyers as per agreed terms and conditions. -Assisted in the appointment of CHA and freight forwarders and ensured timely clearance of goods at the destinations. Assisted in local transportation of the cargo and ensured proper documentation.Achievements-Met, and exceeded, monthly KPIs while collaborating with cross-functional teams to identify new opportunities for company growth.-Implemented distribution strategies across a variety of GEOs internationally. -Introduced a Brazilian cosmetic line of products to Argentina, Chile, and Paraguay.-Developed distributors throughout South America for a Brazilian tires manufacturer.-Managed import price calculations for international manufacturers.

São Paulo, Brazil

-Similar duties as above. Prospected International buyers and developed established distributors for glass tableware products.Achievements-Raised sales in Chile by 35% in 2 years by negotiating new contracts.-Restructured distribution channels in Bolivia doubling total sales in 4 years.-Prospected and developed a Guatemalan distributor which became one of the top 10 most profitable markets for the Company in 4 years.