Leandro Carnibella Email & Phone Number

Rosario, Santa Fe, Argentina

I lead the Help Desk team, consisting of four members, managing task assignments and prioritizing the resolution of critical incidents. Additionally, I have experience with SQL and NoSQL databases, proficiency in tools like Jira and Postman, and knowledge of AWS services. I also actively collaborate in testing activities, both in internal developments and in coordination with other development teams.

Responsible for establishing the Help Desk department within the company, tasked with formalizing incidents and requirements using the Jira platform. I oversee the creation of bugs and their routing to the relevant project owner teams. Additionally, I specialize in efficient incident resolution.My skills include:Incident Reporting and Resolution.Bug tracking and reporting using Jira.Proficiency in SQL Server, MySQL, and MongoDB.Familiarity with Kibana for data… Show more Responsible for establishing the Help Desk department within the company, tasked with formalizing incidents and requirements using the Jira platform. I oversee the creation of bugs and their routing to the relevant project owner teams. Additionally, I specialize in efficient incident resolution.My skills include:Incident Reporting and Resolution.Bug tracking and reporting using Jira.Proficiency in SQL Server, MySQL, and MongoDB.Familiarity with Kibana for data analysis.Knowledge of AWS services.Utilization of Mailchimp and Mandrill for effective communications.WEB (Marketplace & BO Magento) and Mobile testing expertise.Execution of Smoke Testing.Conducting Regression tests to ensure system stability. Show less

Rosario

I played an essential role in ensuring the quality of desktop and web applications throughout their lifecycle. Focusing on creating and executing detailed test cases, identifying and reporting bugs. Due to my experience in various applications and understanding of the business, I initiated the Help Desk area, being responsible for tracking and resolving, when required, all incidents reported by users.• Functional analysis.• Writing test cases.• Execution of test cases.•… Show more I played an essential role in ensuring the quality of desktop and web applications throughout their lifecycle. Focusing on creating and executing detailed test cases, identifying and reporting bugs. Due to my experience in various applications and understanding of the business, I initiated the Help Desk area, being responsible for tracking and resolving, when required, all incidents reported by users.• Functional analysis.• Writing test cases.• Execution of test cases.• Functional testing.• Exploratory Testing.• Integration testing.• Technical support.• Claims support.• Incident Tracking.• Integration testing.• API testing with Postman. Show less

Test case writing.Execution of test casesFunctional testing.Smoke testing.Regression TestingIn client company.

Ingenieria En Sistemas De La Informacion

Ing. En Sistemas De La Información.