Atendimento ao cliente Kaizen do mercado brasileiro;Verificação e análise de apostas esportivas;Verificação e análise direta com provedores de apostas em cassinos;Criação de processo de análise de risco para com o cliente;Criação de um processo junto ao setor financeiro para analisar as transações dos clientes; Verificação de documentos junto ao setor responsável;Análise crítica dos dados do cliente.

Promoted to leadership of the team consisting of 8 agents.Handle daily information and reports for process improvement.

Respond to Amazon's partners in China and Europe on Extended Producer Responsibility (EPR) consulting requests in a timely and effective manner to provide a high-quality partner experience.Help the team optimize EPR consulting process improvements to meet partner needs, improve business processes, and support the achievement of public recycling and materials management goals.All communication was done in English and Chinese Mandarin

Logistics planning of fuel and biofuel supply for the bases in Belém, Itaituba, and Sinop;Responsible for Inventory Management, controls and inventory metrics;Management of Performance Indicators: DOS (Days of Supply – Inventory Days);Inventory Turnover, Inventory Accuracy and Sales Targets;Management and monitoring of sales targets, supporting purchase planning;Scheduling of ferries for river delivery to the bases;Issuance of invoices;Release of invoices and CTE in the system;Interaction with the commercial and tax areas;Experience with SAP4HANA (GUI and FIORI);Experience with SICOF system;

Sales, inventory and administrative team management;Knowledge of the import process;Freight quote request for delivery of goods to customers;Financial control;Control of incoming and outgoing invoices;Perform Mandarin / Portuguese translation;Travel as a company representative to monitor the sales and after-sales process and negotiations with customers;Visit to Federal Revenue agencies in different states to research auction goods, checking the cost / benefit for the company;Responsible for the company's social networks;Responsible for creating the company's product catalog for sending to new customers;Domain in the DigiSat system;Participation in making strategic company decisions; support to the company's director, according to his needs.

Work with translator-interpreter (Portuguese x Mandarin) in exhibitions of international companies, with a focus on prospecting new contracts between Brazil x Rest of the World.After the translations, I worked as a guide to introduce foreigners to the country's tourist attractions and natural beauties.

Performed translations between Mandarin / Portuguese;Preparation of reports of board meetings;Quote freight services;Contact customers via phone and / or in person presenting our logistics and transportation service.

I managed cash flow information;Bills to pay and to receive;Performed monthly financial planning;Issuance of invoices;Customer service related to the company's products;

Contact and Visit customers;Demonstrate products;Evaluate the profile of customers and close sales contracts;Guide, inform and visit customers in the after-sales;Monitor product delivery.After 6 months, I started training new team members in the sales sector.