Engaged with guests by creating conversations and impressing them with decorative beverages. Increased revenue by 20% by selling more beverages per night than average (worth over $500). Managed difficult customers by being a calm and effective communicator in a fast-paced environment. Lastly, cleaned and maintained the bar station, and tracked inventory after using Microsoft Office after every shift.

Operated high-speed I.S machine producing thousands of molten glass bottles daily while performing routine inspections (using various gauges) according to quality assurance regulations and safety procedures. Regular machine set up and maintenance was required to sustain continuous production; in doing so, observing any operational issues, and fixing them immediately. Machine repair and adjustments were also done when any critical defects are observed from routine inspections of the bottles being produced. Supported specialists and job change crew in machine repair and job changes (which change based on customers’ bottle design requests) by using routine set up strategies and problem-solving techniques. Lastly, reported machine activity, variable checks, inspections, defects, and machine repair/adjustments in the production information system (ELIS & VSPC).