Leandro N. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

I execute IT Operations service strategies. Direct the operations of NA Infrastructure and End User Support areas to achieve strategic and operational business goals and targeted financial and content quality results. Establish operational objectives for the teams. Responsible for executing functional and business goals for the area. I proactively prioritize and address problems across functional areas of the business.I oversee and manage vendors, contracts, and appropriate SLAs. I work with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budget.I'm always pursuing to apply broad knowledge of product/service capabilities to identify new growth areas, new technology, and emerging product/service opportunities. I also recommend IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.In my role, I also facilitate communication between staff, management, vendors, and other technology resources within and outside of the organization. One of my current roles is to manage our cloud-hosting environment, at Oneneck (a TDS company), working closely to guarantee that our systems, applications, users, and business are always running and satisfied. We are talking about hundreds of servers, and dozens of databases, both running in VMWare and OVM, hosted on a private cloud, after migrating from their public cloud (One out of many projects that I managed to accomplish). IT Operations project management is one of my daily activities, using tools such as Monday.com, Clarizen, Harvest, and Freshservice (ITSM) to better manage and improve productivity and visibility.Ensure the skills available in the IT infrastructure team match the needs of the company.

Piracicaba, Sp, Br

• Responsible for LAN/WAN, DC team management; Infrastructure projects and vendor management (MPLS, Internet, UTM, DBMS, IaaS, etc.); Software License Management; • Redesign our backbone infrastructure, ensuring redundancy, high availability, and performance. • Information Security Policy design and implementation; • End User Support KPIs and Team (6 people) management (4 sites/countries).Key Contributions: • 20% of cost reduction through renegotiation of Internet/MPLS contracts; • VoIP implementation in 13 sites.

Piracicaba, São Paulo, Br

Brazil IT Supervisor (direct line with Korean Administrative Director), responsible for coordination, IT project management (prioritization, scope and term for internal system development) and team leadership to achieve company needs in technology, automotive production line automation (team collaboration with maintenance (PLC), visual management (KPIs, production real-time information). Protheus 11 (TOTVS) ERP administrator (FIN, CTB, EST, FAT, GPE, PON,CFG, APSDU, DevStudio, RPO, apply patches).Negotiation with suppliers for cost reduction, improve SLA and services quality.Develop an Information Security Policy, Backup Policy, IT Responsibilities Matrix, IT Risk Matrix.

Burlington, Ma, Us

Responsible to Implement IT operations strategies and objectives to ensure the achievement of Brazil goals supported by Information Technology.Provider of recommendations to better business processes through IT solutions, proactive and forward-thinking towards the business objectives. Departmental Reporting. Departmental Budget Planning and Tracking. Adherence and upholding of corporate IT standards and policies. Documentation and maintenance of SOX related matters.Brazil IT Lead direct line with USA IT Director and dotted line Brazil VP, Infrastructure IT Lead, Symantec Backup Exec Administrator, IT internal controls Lead, Service Desk and Customer Service Lead.

Piracicaba, São Paulo, Br

Management of technology employed in company and its application in different sectors such as marketing, administration, production, trade, writing, accounting, financial, billing, web, etc.;Administration and support systems, databases, computer networks, fixed and mobile telephony, pre-press, among others;Team management of 9 IT professionals, reporting cost of managerial departments, input consumption and constant search for new suppliers, KPI's;Project management in technology and industry, resource allocation, cost reduction and revenue growth.Administrator of the systems:- TOTVS (Protheus 8 / 10);- TecMS (EasyClass / Commercial / PageLayout / Classync / Business);- Holos (GestorWeb);- SoftData (SDE-W / SDArc / SD-Flow);- AGFA (Arkitex, Grafix-RIP).

Piracicaba-Sp, São Paulo, Br

Masters, Electrical Engineering

Bachelor'S Degree, Computer Science