Leadership of IT teams for over 20 years, skilled in data center and Network management, IT Operations Project management, End User Support team management based on ITIL best practices, vendor management, and IT Governance.A strong security background and have managed both Windows and Linux Servers, network services, such as Hyper-V, VMware, Citrix components, and Google G suite administration.ITSM Freshservice tool administrator constantly reviewing standards, analytics, asset management, workflows, SLA compliance, and other Service Desk metrics.I started my career in IT management in 2003, building, developing, and leading IT teams, both in family businesses and global publicly traded companies, always focused on the business needs.I’m highly motivated, committed, and responsible, always acting and working ethically and respectfully for the team and my peers, seriously fulfilling the activities to be carried out and the company policies. I’m looking for a position in which I could use my knowledge, experience, and skills at the same time I could be challenged and grow within the company.IT team management is my passion, collaborating, innovating, and supporting the business in every way I can.I see myself and have been told, that I'm cooperative, with a growth mindset, am easy-going, and have a great ability to deal with conflicts;I'm results-oriented, through processes, customer satisfaction (internal/external), and internal metrics. We'll get where we want to be. Discrete and trustworthy, and after 20 years in IT, I can say I'm stress-tolerant.Some of my soft/hard skills are:Excellent organization, communication, and analytical skills (Vendor and Team KPIs; Budget management; IT SOPs review and creation); Supplier Maintenance Agreements for Hardware, Software & VoIP; Hardware/Software vendor management; Monitoring Suppliers against a set of SLAs; IT Policies & Procedures; Licensing and Auditing; SOX Audits and compliance (ITGC);Internal KPIs and IT Project Management using Monday.com; IT Operations cloud-based and on-premises; End-user support team management (Freshservice, from FreshWorks ITSM). Business Continuity Planning; Incident Response, IT Risks Management.