Develop account relationships with contacts at multiple levels within customer organizations.Identify opportunities to further penetrate accounts by selling C.H. Robinson’s diverse portfolio of services.Design solutions and help customers solve their supply chain challenges.Oversees successful completion of day to day commitments.Collaborate with account leadership to develop pricing strategies.Identify issues and consulting with the customer to determine best course of action and implement solutions.Manage customer expectations through the creation and utilization of metrics.Collaborate on creating business reviews and contribute to or lead customer meetings.Create, design and present the pricing to the customer.

Track and Trace shipments.Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.Accurate and timely data entry into our operating system.Dispatch freight.Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.Monitor reports.Accurate and timely client billing. Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others.Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements. Meet key performance indicators to support department, branch, product, and company goals. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.

Sales Operations;Manage monthly delivery of key reports to the District Sales Manager.Manage weekly sales meetings, as directed by the District Sales Manager.Organize sales events to drive existing and new customer engagement.Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team forcustomized content when needed.Manage company visitors and arrange meeting schedules with sales team. Deliver qualified sales leads to the team. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.Provide rates and pricing support.Attend training & development sessions to understand the requirements of Sales.Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.Update CRM and ensure data integrity measurements are met for the branch.Branch TrainerMake sure that the branch meets and exceed 52 hours of training yearly for each employee. Create new trainings for better understanding and implementation.Follow up with each employee personal development within the company. Prepare and provide induction for new employees.Create training maps for each new employee and follow up with their trainings. Assist with training and product knowledge to the LATAM region.Backup IS;Basic Branch Technical Support such PC, LAN and systems administration & troubleshooting.On call for afterhours IS issuesAssets Management such as Purchasing, Shipping, Tracking, MaintenanceResponsible for compliance with Expeditors Operational Standard procedures related to IT.Regular communication with Regional IT Manager and District ManagerOffers suggestions and comments to Regional IT Manager/ISC for system improvements Assists District Manager with preparation of the department budgetPrepares and executes the tactical business plan for the IT department

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into the company's operational systemTrack and Trace Ocean Export Files and reportingMeet compliance at all times to regulations internal and external in accordance with government regulations and FMCUnderstand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the SOPsOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary

Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Ocean Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.Ensure timely delivery of freight to customers for Import shipments.Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards

Supervisor: Oversee day to day operations of all the employees under my supervision, to ensure and develop skills to meet the companies KPI and ensure customer satisfaction at all cost. One on one coaching with team members for better approach to customers. Trainer: Follow training map procedures to ensure great customer service and full knowledge of the companies software. Determine the required skills from all the new hires before they hit the CS floor. Recruiting support with Interviews for potential candidates . Follow up after training is completed to ensure Quality and performance is as expected by the Business.Report and escalate any finding after the 2 week follow up to their supervisor and floor support to develop any missing or misleading information the trainee might have.