Leandro Sergio Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

• Negotiating, developing and revising contracts, related budgets and scope of work.• Working closely with project teams to determine appropriate terms and conditions of contracts.• Acting as primary customer interface on small to mid-size projects and supporting senior team members on medium to large projects.• Ensuring the scope of work is defined correctly, budgets reflect the scope, and any changes are integrated into the main study contract efficiently and accurately• Working using Salesforce CRM and budget creation tools• Project managing the contracting process, ensuring timely execution of contracts.

Paulínia, São Paulo, Brasil

• Responsible for all IBM mainframe machines in the maintenance area, identifying errors in the system, analyzing and correcting the configuration of each machine to ensure correct billing respecting compliance guidelines• Team Leader of the ABS billing team, supporting meetings, approving exceptions, continuous improvement and feedback, in addition to removing blockers, implementing and optimizing processes• Focal point and management of mainframe machines, acting as Process Owner, being responsible for the correct execution of the process, creation of Desk level procedures, changes in the entire structural part of the process• Technical support for the billing team using Jira as main tool for the tickets received, checking errors in the system and analyzing data to get at the resolution of the problem, management and creation of new tools for work aimed at continuous improvement

Paulínia, São Paulo, Brasil

• Responsible for the end to end of pre and post sales for the IBM maintenance team, working with mainframe based screens (Legacy) and SAP SD module for verification and inventory management, responsible for the pre sales process: creation and review of complex proposals, credit analysis, product availability analysis, customer license analysis for product use.• Responsible for the registration, management and maintenance of the client's contract, including adding or deleting contractual items and resolving disputes, performing the management through calls in English by phone, e-mail or instant messaging programs.• Experience in the Agile methodology, using all the ceremonies that the methodology requires• Use of Microsoft Office and SQL as the main tools for data analysis and creation of automations

Paulínia, São Paulo, Brasil

• Responsible for post-sales support for software, credit and fee verification and the entire post-sales cycle, processing of software purchase orders from the United States and Canada sales team and billing management through SAP using the SAP SD Module;• Responsible for managing and analyzing Purchase Orders (POs) generating the necessary revenue, training newly hired employees and recycling old ones

Paulínia, São Paulo, Brasil

• Teaching English to young people and adults• Responsible for the organization of the subject according to the student's level• Assistance in preparing pedagogical content• Monitoring and development of students

Bachelor And Degree In Nursing, Registered Nursing/Registered Nurse

Analysis And Systems Development, Análise E Desenvolvimento De Sistemas