- Lead project and software support teams, actively participating in follow-up meetings to monitor progress and remove roadblocks.- Foster a collaborative and self-organized environment.- Plan projects and requests, aligning deliveries with the team's capacity to optimize productivity and ensure efficient execution of activities.- Assist in defining the scope, objectives, and outcomes of projects and requests, ensuring alignment with stakeholder expectations.- Manage human resource allocation to optimize deliveries and implement changes to achieve the expected results.- Keep stakeholders informed through regular presentations.- Keep control tools up to date.- Support executive management in tracking key performance indicators and meeting contractual goals.Key results:- Reduced direct contract execution costs from 74% to 56%.- Restored customer trust, as evidenced by an increase in satisfaction from 63% to 99%.- Resumed and delivered two previously stalled projects.- Increased team collaboration and performance, as evidenced by meeting financial goals.- Reduced turnover.- Eliminated contractual penalties.

- Coordinated the project squad.- Coordinated the software maintenance squad.- Took part in daily meetings with the squads to guarantee deliveries.- Collaborated with development teams, helping them in decision making.- Collaborated in the adoption of agile methods, such as the use of the Scrum framework and the Kanban method.- Fostered the execution of project tasks in a self-organized manner.- Provided information about the projects to the board.

- Facilitated the definition of the scope, objectives and results of the projects- Created project plan, WBS and project schedule- Led the project teams- Took part in follow-up meetings with the project teams- Tracked and reported the progress of the projects to stakeholders- Managed changes and interventions in projects to achieve results- Removed technical team impediments- Tracked project deliverables using appropriate tools

- Facilitated the definition of the scope, objectives and results of the projects- Planned and allocated human and material resources- Reviewed and approved the support plans- Reviewed and approved the project plans- Took part in follow-up meetings with the project teams- Removed impediments from the project teams- Identified and monitored contract risk- Kept track of the contract performance- Kept the control tools up to date- Kept track of the contract revenue and costs- Provided information about the contract budget and progress

- Acted as an organizational liaison between the IT department and business-units- Monitored business-units’ activities giving them a technical vision- Helped business-units to have their needs met by the IT department- Facilitated communication between business-units and the IT department- Managed stakeholders’ expectations in relation to activities performed by the IT department- Removed technical team impediments- Monitored business-units’ perception regarding to the quality of solutions provided by the IT department

- Led the planning and implementation of project- Facilitated the definition of project scope, goals and deliverables- Assembled and coordinated project staff- Managed project resource allocation- Tracked project deliverables using appropriate tools- Provided direction and support to project team- Constantly monitored and reported on progress of the project to all stakeholders- Managed project changes and interventions to achieve project outputs- Provided project evaluations and assessment of results

- Liaised with business teams to understand their needs- Mapped out and analyzed business processes using Bizagi- Gathered and documented functional requirements- Gathered and documented non-functional requirements- Created screen prototypes using Axure- Created use case diagrams using EA- Created relationship matrix diagrams using EA- Wrote use cases- Created data models to be implemented in an Oracle database- Wrote technical notes- Supported user acceptance tests

- Wrote systems using PHP and JQuery- Created data models to be implemented in a PostgreSQL database- Wrote unit tests using PHPUnit

- Wrote systems using PHP and JavaScript- Created data models to be implemented in a MySQL database- Wrote technical specs- Supported system integration tests

- Wrote systems using ASP 3.0, PHP and JavaScript- Created data models to be implemented in SQL Server- Wrote technical specs