Leanisha Mitchell Email & Phone Number

Atlanta, Georgia, United States

Inform customers of Hyundai, Genesis and Kia productsSupport dealer relationships by ensuring titles are released and referring customers for new productsCommunicate lease end obligations and options to customersReduce residual loss mitigationAssist new hires with trainingReview checks from customers and dealers for accuracyProcess requests for vehicle transportation outside of the USAReview and correct sales tax errors Prepare end of balloon refinanceResearch, review and conduct root cause analysis from internal and external requestMember of the Voice of Employee Committee to enhance employee morale and engagement

Atlanta, Georgia, United States

Received inbound calls from customers informing of lease end obligations and charges dueMade outbound follow up calls to customersCollected lease end balancesReviewed accounts for billing adjustments and waiversResearched and resolved account balance discrepanciesAssisted new hires with training

United States

Reviewed vehicle reports and invoices for accuracy and post all vehicle charges prior to auction saleReviewed vehicle condition reports and ensured that all vehicle repairs were completed prior to auction saleScheduled vehicle auction sale in compliance with auction requirements and guidelinesAttended auction sale to monitor and ensure vehicles were sold accordinglyReviewed vehicle reports for accuracy and scheduled payments to all sellers post auction saleResolved any disputes, complaints and vehicle arbitration issues

Build lasting business relationships with customersEvaluated accounts to find a win/win resolutionMaintained established objectives for delinquency to prevent repossessions and net losses

Troy, Mi

Reviewed mortgage loan and financial documents to locate missing data and confirmed accuracy of dataTrouble shot and resolved new loan boarding data issues by investigating using business tools available and communicating with various departments as needed to determine root cause Developed training procedure manuals for new and existing functionsManually set up repurchased loans in compliance with transfer requirementsBalanced and reconciled payment history transactions Assisted new hires with training and ongoing developmentProvided administrative supportAssisted management with reviewing employee concerns and helped improve employee morale

Master’S Degree, Human Resources Administration

Certification, Organizational Leadership

Bachelor’S Degree, Management