Bill Kluck Email & Phone Number

'Lean' doesn't fail companies, companies fail to 'get' lean. - - - I help organizations improve their potential.Improvement begins with a shared vision of how to make the CUSTOMER the #1 priority. Information about customer relationships enables the company footprint (% of market, etc...) to expand, the KEY to growth in the 21st century.Customer Relationship Management (CRM) is about accessing information as never before, to anticipate customer needs before they become critical, and fulfillment of those needs on an ongoing basis. Improvement systems (Lean, Agile, Six Sigma, and more...) need to drive behaviors at all levels to streamline how all markets are serviced.Specialties/Skills: Bachelor of Science/Industrial Engineering (Operations Research and Process Design), Master in Business Administration (MBA/Operations Management, Gamification, Design Thinking), Six Sigma Master Black Belt, Master Lean Certification (Lean Master), Operational Excellence Master, Lean Digital, Agile/Scrum Master, Design Thinking Facilitator.Industries: Retail, Consumer Packaged Goods, Medical & Medical Devices, Facilities Maintenance, Food & Beverage, Transportation, Construction components, Aerospace manufacture, Nuclear, Management consultingKeywords: Agile, Back Office, Business Process, Continuous Improvement, CRM, Design Thinking, Front Office, Improvement, Industrial Engineering, Innovation, Lean, Manufacturing, Operations, Production, Re-engineering, Six Sigma, Supply Chain, Support Functions, Transformation

Listed skills include Six Sigma, Operational Excellence, Continuous Improvement, Lean Manufacturing, and 53 others.