Lead and develop a team of seven (7) administrative professionals, ensuring high standards of support across the organization• Partner with executive leadership to assess and fulfill administrative support needs• Implement a performance evaluation system for seven (7) administrative staff members, including regular logs, coaching sessions to enhance performance, and setting up performance improvement plans (PIP)• Communicate administrative staff performance updates to executives, contributing to annual performance reviews• Coordinate training programs for administrative teams to ensure continuous professional development• Collaborated with management to design and implement the company’s annual guest service training program, directing and facilitating training sessions over two days for over 500 associates across seven (7) sessions• Serve as the lead project manager for the development and execution of Evans Hotels’ annual corporate social responsibility program, overseeing the creation, organization, and implementation of key initiatives• Strategically delegate projects in consultation with executives, general managers, and directors to optimize workflow• Oversee the preparation and distribution of associate communications, ensuring accuracy and clarity• Administer payroll operations for administrative teams through Paycom• Serve as a mentor and key resource for the administrative staff, enhancing team competence and cohesion• Lead recruitment efforts for the administrative team, including screening, initial interviews, and candidate selection, successfully hiring four new associates

● Manage CEO’s calendar of appointments and prepare and organize CEO for Board meetings: arrange travel plans, itineraries, and agendas; compile documents for travel related meetings; and complete expense reports● Maintain effective communication with the CEO to keep them well-informed of upcoming engagements and responsibilities● Handle sensitive correspondence, ensuring confidentiality and meticulous record keeping● Organize board and executive meetings, including scheduling, notifying attendees, preparing meeting materials, and create minutes● Oversee the Corporate Executive Office, including equipment and maintenance schedules for the office and manage corporate accounts for cell phones, pagers, and copiers● Act as Project Coordinator for special key projects● Manage incoming calls with professionalism, ensuring efficient communication● Adapt quickly to unforeseen tasks and projects, demonstrating flexibility and problem-solving skills

Served as a liaison between the ownership/board and hotel operation departmentsMaintained the Chief Financial Officer’s calendar, events and meetings, organize travel, and complete necessary expense reportsMaintained and organized confidential client documentation

Supplied quality healthcare personnel to facilities nationwide Awarded top sales team for the month of October 2006 Presented seminar on “Relationship building using a Customer Service approach” Aided company’s increase of contracted nurses by 20% during tenure in team environment

Received nine monthly Sales and Customer Service Rewards out of 12 months of servicesTrained eight new team members and interns in four offices throughout San Diego county Balanced diverse clientele priorities, including insurance, dealership, and retail customers Fostered business relationships with numerous accounts Maintained professional demeanor in a high-stress customer service environment