Leann Murphy Email and Phone Number
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Leann Murphy is a Director, Analytics - Call Center and Sales at AAA Mountain West Group. She possess expertise in market research, marketing strategy, marketing, social media, marketing communications and 10 more skills.
Aaa Mountain West Group
View- Website:
- mwg.aaa.com
- Employees:
- 2152
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Director, Analytics - Call Center And SalesAaa Mountain West GroupHelena, Mt, Us
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Director, Analytics - Call Center & SalesAaa Mountain West Group Oct 2022 - Present
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Business Analyst, PrincipalAaa Mountain West Group Mar 2018 - Present
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Business Analyst, SeniorAaa Mountain West Group Mar 2017 - Mar 2018
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Manager, Member Insights & RetentionAaa Mountainwest Jan 2016 - Mar 2017Helena, Mt, Us• Drive key stakeholder engagement (member and internal teams) toward the goal of member loyalty and retention with AAA.• Exhibit excellent analytical skills in order to evaluate trends that support member growth and retention.• Be a critical change agent in the development of new retention and salvage initiatives and programs. • Analyze and evaluate results of retention programs and new member acquisition efforts in order to make informed decisions and formulate direction of future efforts.• Along with Manager, Membership acts as a voice of the member, working closely with all departments/teams to ensure a positive member experience, and identify areas for operational improvement, as well as new product and service opportunities.• Carry out business process improvements relating to renewals activities, in order to reduce costs, streamline the process for members, and maximize the use of new technologies.• Work closely with the Marketing Department to identify target groups who have a high probability of not renewing their membership and oversee the communications for target groups in order to convince them of the value of renewing their membership.• Commission research of vulnerable membership groups or lapsed members to increase understanding of what is needed to retain members and ensure key findings of member research are acted upon wherever possible. -
Business AnalystAaa Mountainwest Jan 2014 - Dec 2015Helena, Mt, Us
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Marketing AnalystAaa Mountainwest May 2010 - Dec 2013Helena, Mt, Us
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ConsultantPkf Consulting Aug 2007 - Nov 2008
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Assistant Brand ManagerMrs. Fields Famous Brands Nov 2002 - Jun 2007Us -
Research AnalystDatamark Sep 2001 - Oct 2002
Leann Murphy Skills
Leann Murphy Education Details
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University Of Utah - David Eccles School Of BusinessMarketing Emphasis -
Montana State University-BozemanMarketing
Frequently Asked Questions about Leann Murphy
What company does Leann Murphy work for?
Leann Murphy works for Aaa Mountain West Group
What is Leann Murphy's role at the current company?
Leann Murphy's current role is Director, Analytics - Call Center and Sales.
What is Leann Murphy's email address?
Leann Murphy's email address is lm****@****aaa.com
What is Leann Murphy's direct phone number?
Leann Murphy's direct phone number is +140644*****
What schools did Leann Murphy attend?
Leann Murphy attended University Of Utah - David Eccles School Of Business, Montana State University-Bozeman.
What skills is Leann Murphy known for?
Leann Murphy has skills like Market Research, Marketing Strategy, Marketing, Social Media, Marketing Communications, Social Media Marketing, Competitive Analysis, Budgets, Microsoft Excel, Online Advertising, Business Strategy, Advertising.
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