Leann Schell Email & Phone Number

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Directly manage two supervisors and 55 employees in five key business segments and four time zones, supporting all newline and renewal sales and service objectives

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•Successfully managed all aspects of commercial insurance sales support and client services for the Pacific Region, which included a team of three operations leadership staff, 54 Underwriting Account Associates, and eight branch offices within six states. Resource optimization, workflow improvement, sales and support for all newlines and renewals for the Commercial Insurance Property & Casualty team. Customer Support provided in the states of California, Arizona, Northern Nevada, Idaho, Oregon, and Montana

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Sales support and client services leader for the Southwest Region, which includes 30 Underwriting Account Associates, and six branch offices within eight states (Colorado, Louisiana, New Mexico, Oklahoma, Southern Nevada, Utah, Wyoming, Texas). Implemented process efficiencies by evaluating and amending workflows, adapted new training methodologies, and assisted the team with transitions to evolving products and systems between two legacy companies since the acquisition of Chubb in January 2016.

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•Sales support and client services manager for the Denver, CO and Phoenix, AZ offices. Directly led all Chubb middle market property and casualty and financial lines underwriting associates, assisted with newline and renewal activities, updating and maintaining underwriter prospect system, coordinated facilities needs, office renovations and updates, and managed all aspects of branch budgets. Led premium tax saving initiative for Colorado Regional Home Office for three largest writing companies, resulting in a savings of $9m.

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Successfully managed a large premium volume portfolio of North American commercial property and casualty segment business with seven underwriting and two underwriting associate staff, including authority referrals and consistency of underwriting strategy application, regulatory compliance, and catastrophe capacity management for this business. Mentored underwriters and provided training in all aspects of property and casualty for 100+ underwriting center staff with varying levels of insurance industry experience.

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Production Underwriter/Senior Underwriting Officer for management liability and financial institution bonds for publicly traded and privately held financial institutions (Insurance Companies, Mutual Funds, Hedge Funds, Investment Advisors, Banks, Credit Unions, Mortgage Brokers) and commercial businesses. Subject matter expert for all western territory referrals on management liability and financial institution bonds for banking and cyber liability clients.

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Introduced all Chubb commercial and personal lines products to Las Vegas, NV agents. Appointed new agents, provided marketing and underwriting support, and managed growth and profitability initiatives.

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All commercial, technology and life sciences underwriting for select Denver, CO agents, New Mexico, and Southern Nevada agents.

Provided sales and marketing support and new business lead production from all appointed agents in Colorado and New Mexico to commercial property and casualty underwriting staff.