Leanna Ross Email & Phone Number

• Perform bi-annual learning needs analyses to assess the state of the business, pinpoint key performance indicators, and identify skill/knowledge gaps.• Develop and execute learning solutions collaboratively with experts and partners, both in-person and virtually, to bridge skills gaps. Establish Clinical Operations onboarding and curriculum in LMS365, assigning new hires accordingly.• Create and manage assessments for each course to gauge effectiveness and adjust as needed based on results.• Create assessments for managers/mentors to evaluate new hires' learning, collaborating on mitigation plans as necessary.• Collaborate with Avania leaders to gain a deep understanding of business goals for informed training decisions. Develop tailored curriculum and mentorship programs for employee guidance and support.• Establish a formalized and robust mentoring program• Develop specialized, accelerated, and immersive training programs tailored to specific roles• Streamline the onboarding process from pre-onboarding throughout the 90-day new hire cycle.

Ohio, United States

• Understand and apply strong knowledge of clinical trial documentation and standard operating procedures for both the company and client• Oversee and maintain internal databases to ensure client goals and trial timelines are met.• Support clinical team in all departments, including document review for quality control, document processing, and maintenance of internal files• Maintain internal study calendars, schedule meetings, create agendas, and take meeting minutes with Sponsors• Oversee all training documents pertaining to a study, including training report processing and training database maintenance• Develop and produce study binders for trial sites such as Regulatory Binders, Manual of Operations Binders, Procedure Binders, and Subject Binders.• Operate with efficiency in software such as Sharepoint, Smartsheet, Train Track, Box, WIRB Connexus, and Veeva Vault• Mentor new CTAs and facilitate in their transition from training to becoming study-ready• Act as the Train Track technical lead for all departments, creating new user accounts, adding new studies within the system, fixing errors in the system, and communicating with Liberty Labs on technical issues.• Have created a CTA training program for newly hired CTAs, including PPTs, activities, video tutorials, how-to guides, and a training plan in the LMS platform.• Have led departmental training on the Box platform and CTA training on the Veeva Vault platform• Member of the Avania Crumpet company monthly newsletter• Member of the Ohio office engagement committee

Cleveland/Akron, Ohio Area

• Oversee overall business operations and management of the language center• Analyze profitability, revenue, and margins, proactively reporting P&L status and KPI targets• Develop and maintain strong connections and relationships with stake holders• Plan and execute student activities monthly and oversee the activity budget• Develop and implement quality student services that build community and enhance student experiences• Oversee Student Housing and Homestay program• Recruit, train, and mentor all staff and provide opportunities for employees to work together as a team through cognitive coaching best practices• Designated School Official (DSO), responsible for the issuance and management of I-20s• Adhere to government policies on student visa regulations• Supervise the center’s social media presence and overall marketing of the center• Hire and support IELTS and TOEFL personnel• Create documentation for center and company staff to use, including updated Homestay handbooks, fillable documents, spreadsheets, student satisfaction and employee satisfaction surveys, and both internal-facing academic and customer-facing documentation• Maintain an efficient filing system• Maintain records and data per ACCET guidelines• Work with the HI liaison to strengthen working relationship and company offerings to students• Work with sales, marketing, HR, accounting and other company departments to ensure center is following all company policies and procedures• Work with the Director of Curriculum to peer edit and create new curriculum rollouts• Conduct tours and orientations for new students

• Lead virtual and in-person trainings to company employees on the language management system (LMS) called TEAMS• Troubleshoot issues with the TEAMS program• Resolve tickets via Zoho to support company employees who face issues with the software• Create materials such as tutorial videos and templates for other ELS centers to use in order for them to learn how to best use this program

Cleveland, Ohio

• Developed and maintained the academic program as mandated by company standards and policies• Hired, trained, and supervised all teaching and TOEFL staff• Maintained the instructional budget, including ordering all instructional materials• Supervised the placement testing and evaluation of all students• Scheduled classes, teachers, and students each session• Conducted focus groups and student surveys regularly for student satisfaction of the services available• Created, organized and led Academic Orientations, teacher professional development workshops, and student activities monthly• Taught classes as needed

Columbus, Ohio Area

• Developed and maintained the academic program as mandated by company standards and policies• Hired, trained, and supervised all teaching and TOEFL staff• Maintained the instructional budget, including ordering all instructional materials• Supervised the placement testing and evaluation of all students• Scheduled classes, teachers, and students each session• Conducted focus groups and student surveys regularly for student satisfaction of the services available• Created, organized and led Academic Orientations, teacher professional development workshops, and student activities monthly• Taught classes as needed

Seoul, Korea

• Main English instructor for six-year-old preschool students• Instructed students in English through listening, speaking, reading, and writing domains as well as extracurricular classes such as swimming, cooking, science, and math• Was hired before the school opened to help setup and establish the new school, which became very successful• Was given Head Teacher responsibilities such as corresponding with prospective teachers for hiring purposes and helping coach new hires• Was offered a management position in the elementary curriculum department of the school

Fort Wayne, Indiana Area

• Was hired before the school opened to help setup and establish new school and hire new teaching staff• Oversaw all teaching staff• Taught adult students the English language, focusing on Speaking/Listening, Grammar, Reading and Writing skills• Interviewed and hired applicants• Trained and onboarded new teachers• Developed new curriculum• Administered student placement tests• Sought new ways to improve the overall experience of our student population and teaching staff• Implemented new community outreach opportunities

• Pre-school English instructor for students age 6• Instructed students in English reading, grammar, vocabulary, listening/speaking, writing, and science • Edited office documents and newsletters• contributed several articles to the institution's monthly periodicals

• Taught multiple subjects, including English, math, science, and test preparation (TOEFL, JET) to students ages 6-15• Acted as supplementary teacher for kindergarten students to develop English fluency in math, science and story reading• Performed main teacher duties for elementary students in grades 1-8 with a focus on developing natural speaking fluency, in addition to grammar acquisition, reasoning, and debate skills.

Master'S Degree, Tesol

Bachelor Of Arts Degree, Anthropology