Leanna Ross Email & Phone Number

• Perform bi-annual learning needs analyses to assess the state of the business, pinpoint key performance indicators, and identify skill/knowledge gaps.
• Develop and execute learning solutions collaboratively with experts and partners, both in-person and virtually, to bridge skills gaps. Establish Clinical Operations onboarding and curriculum in LMS365, assigning new.
• Create and manage assessments for each course to gauge effectiveness and adjust as needed based on results.
• Create assessments for managers/mentors to evaluate new hires' learning, collaborating on mitigation plans as necessary.
• Collaborate with Avania leaders to gain a deep understanding of business goals for informed training decisions. Develop tailored curriculum and mentorship programs for employee guidance and support.
• Establish a formalized and robust mentoring program

Ohio, United States

• Understand and apply strong knowledge of clinical trial documentation and standard operating procedures for both the company and client
• Oversee and maintain internal databases to ensure client goals and trial timelines are met.
• Support clinical team in all departments, including document review for quality control, document processing, and maintenance of internal files
• Maintain internal study calendars, schedule meetings, create agendas, and take meeting minutes with Sponsors
• Oversee all training documents pertaining to a study, including training report processing and training database maintenance
• Develop and produce study binders for trial sites such as Regulatory Binders, Manual of Operations Binders, Procedure Binders, and Subject Binders.

Cleveland/Akron, Ohio Area

• Oversee overall business operations and management of the language center
• Analyze profitability, revenue, and margins, proactively reporting P&L status and KPI targets
• Develop and maintain strong connections and relationships with stake holders
• Plan and execute student activities monthly and oversee the activity budget
• Develop and implement quality student services that build community and enhance student experiences
• Oversee Student Housing and Homestay program

• Lead virtual and in-person trainings to company employees on the language management system (LMS) called TEAMS
• Troubleshoot issues with the TEAMS program
• Resolve tickets via Zoho to support company employees who face issues with the software
• Create materials such as tutorial videos and templates for other ELS centers to use in order for them to learn how to best use this program

Cleveland, Ohio

• Developed and maintained the academic program as mandated by company standards and policies
• Hired, trained, and supervised all teaching and TOEFL staff
• Maintained the instructional budget, including ordering all instructional materials
• Supervised the placement testing and evaluation of all students
• Scheduled classes, teachers, and students each session
• Conducted focus groups and student surveys regularly for student satisfaction of the services available

Columbus, Ohio Area

• Developed and maintained the academic program as mandated by company standards and policies
• Hired, trained, and supervised all teaching and TOEFL staff
• Maintained the instructional budget, including ordering all instructional materials
• Supervised the placement testing and evaluation of all students
• Scheduled classes, teachers, and students each session
• Conducted focus groups and student surveys regularly for student satisfaction of the services available

Seoul, Korea

• Main English instructor for six-year-old preschool students
• Instructed students in English through listening, speaking, reading, and writing domains as well as extracurricular classes such as swimming, cooking, science, and math
• Was hired before the school opened to help setup and establish the new school, which became very successful
• Was given Head Teacher responsibilities such as corresponding with prospective teachers for hiring purposes and helping coach new hires
• Was offered a management position in the elementary curriculum department of the school

Fort Wayne, Indiana Area

• Was hired before the school opened to help setup and establish new school and hire new teaching staff
• Oversaw all teaching staff
• Taught adult students the English language, focusing on Speaking/Listening, Grammar, Reading and Writing skills
• Interviewed and hired applicants
• Trained and onboarded new teachers
• Developed new curriculum

• Pre-school English instructor for students age 6
• Instructed students in English reading, grammar, vocabulary, listening/speaking, writing, and science
• Edited office documents and newsletters
• contributed several articles to the institution's monthly periodicals

• Taught multiple subjects, including English, math, science, and test preparation (TOEFL, JET) to students ages 6-15
• Acted as supplementary teacher for kindergarten students to develop English fluency in math, science and story reading
• Performed main teacher duties for elementary students in grades 1-8 with a focus on developing natural speaking fluency, in addition to grammar acquisition, reasoning, and debate skills.

Master'S Degree, Tesol

Bachelor Of Arts Degree, Anthropology