• Develop and build proposals for customized menus using Total Party Planner Software & create floorplans using Allseated and Social Tables Software• Service events with a high level of complexity and be knowledgeable of all products and services while maintaining confidential information• Assist in all aspects of planning and designing an event, from determining numbers and rental needs to attending event walk-throughs• Work with vendors & servers on site to exceed the client’s event expectations• Experience serving, bartending, captaining, back captaining, and coordinating at events• Work a flexible schedule including weekends & holidays• Distribute paperwork in a timely fashion, ensuring every department is up to speed on events going on within the week• Utilize Slack to keep all department up to date on any changes or corrections• Set tastings for clients using attention to detail to make sure everything is perfect upon the guest’s arrival.• Serve and execute larger tastings of up to 12 people• Ensure maximum revenue is captured for each department• Maintain an organized, clean, and professional work space• Manage phone lines and facilitate over 20+ calls/day with clients, vendors, and staff• Coordinate pick up and delivery of express mail services, unpack inventory, and restock supplies

• Execute day-of events, including set-up and breakdown, for over 250 people• Conduct planning sessions to create BEO’s with client wedding details including vendor information, event timelines, décor, wedding party, processional, recessional, etc.• Analyze & solve problems while multitasking• Experience using Honeybook and Salesforce to organize client information

• Plan community events including brunches, candlelight services, & summer celebrations• Recruit and coordinate volunteers and conduct day-of set-up and breakdown of events

• Served over 500+ customers each shift• Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes• Proactively memorized over 50+ company products• Trained new baristas and barista trainers on company-specific policies, procedures, and compliance guidelines• Anticipated customer and store needs by constantly evaluating environment and customers for cues• Reconciled customer complaints in a friendly manner while following company policies• Provided excellent customer service with a helpful and friendly attitude

Maintained and gathered photos from previous weddings to use for social media and marketingCommunicated with vendors and clients by phone and through emailDesigned floor plans in All Seated and Social TablesHelped on event day by assisting all vendors, setting up decorations, ensuring that the timeline is followed, and abiding by all venue policiesCreated and coordinated style shoots to boost startup venue trafficHelped run The Fountain Creek Ranch Facebook and Instagram pages, designing their stories, developing their highlights, and creating their presence

• Focused on guests and food service for galas, banquets, and parties of up to 3,000 people• Attention to detail when refilling food buffets and stations

• Assisted in planning and executing themed birthday parties for children ages 4-12• Researched decorations, dances, hair, nails, and makeup ideas to make clients’ themes come to life using Pinterest and YouTube

• Greeted customers and handled payments via a POS system fullfilling over 750+ orders per shift• Operated drive thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner• Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage