Leanne Bender Email and Phone Number

Manage day-to-day operations and implements benefits strategies for multiple plan sponsorsCollaborates with sales executives to develop a comprehensive retention and growth strategy for assigned book for business that is aligned with customer's objectives, financial position, and employee benefit strategyProactively diagnoses and fixes root cause drivers of service problemsAnalyze and review reports and utilization in or der to consult with customers, implement appropriate interventions and drive mutually beneficial outcomes for the customer and AetnaLead implementation activities for various products and programs for new and existing customersManages and coordinates open enrollment activities in multiple states, including meeting, planning, volunteer recruitment, training, and maintaining accurate records for all events

Collaborates with team supervisors to review performance, implement improvement plans, provider customer specific training, and acts as the subject matter expert for all aspects of the Lockheed Martin healthcare plansBuilds and maintains professional relationship with Lockheed Martin and all vendors while following all turnaround time expectationsReviews all performance guarantees and assures all PG’s are within the PADU (Preferred/Acceptable/Discouraged/Unacceptable) chartResolves Plan Sponsor inquiries and clarify benefit and eligibility issues by conducting research while working closely with various business unitsOver 3 year experience being a lead on Employee Engagement workgroup, including facilitating meetings, and organizing group work. In this time period our group has implemented Mock Interviews for the customer service staff, in addition to send out resume and writing tips. Attends family events and benefit fairs for the Plan SponsorUtilizes Sales Web and Field Communications for up to date business communications and changesWorking with BPI’s on Project surrounding Health Concierge requirements and improvementsPulls Adhoc, claims, and accumulator reports to ensure timely resolution of any errors/issues that may ariseReviews CCI, SPDs, and SMM’s and provides sign offAssists in Executive ComplaintsActively participates, review calls, works with claims team for Lockheed Martin annual audit. Compiles the Audit Questionnaire, pulls calls for the 25 call review and 50 closed contact reports. Reviews calls with other PSL, QA, TL’s and Division manager for collaboration. Works with claim teams on any claim errors, and attends all audit meetings to ensure successful audit resultsWorks with account team on annual SBC questionnaires

Answering member questions and resolves issues based on phone calls/letters from members, providers, and plan sponsorsAssisting with supervisor calls and dutiesCoaching and educating team member on benefits and services to service our customersKnowledge in Aetna’s products and servicesEducates members on self-service options