Experienced in interim CEO roles and managing large-scale events, including one of Australia's major Rugby 7's tournaments, with expertise in stakeholder collaboration, budget management, accounting, event coordination, and strategic planning. Proficient in office management, sports tours, marketing, special events, and facility oversight, with a focus on Rugby competitions in the Northern Territory.

Managed three hotel meetings departments with 18 function rooms and 615 accommodation rooms, providing leadership and support to teams, setting budgets, and optimizing revenue. Established procedures, ensured compliance, and served as the main contact for detailed planning, contributing to revenue growth. Conducted site inspections, collaborated with the sales team, and supported team development while targeting business leads in the government and corporate sectors.

Successfully managed client events, generated leads, maintained a precise database, conducted site inspections, and handled budgeting. Engaged in telemarketing, client billing, and analytical analysis while overseeing conferences and dinners. Led the Crowne Meetings Department in the director's absence, facilitated team meetings, and supported sister properties. Fostered a culture of excellence and teamwork, maintained strong communication with stakeholders, produced business quotations, and coordinated weddings in the Darwin Cluster.

Assisted Sales Manager with telemarketing and managing client billing accountsPromoted and implemented the company’s Winning Ways culture strategyCoordinating all weddings held at Crowne Plaza Darwin

Worked cohesively with Regional Manager to implement new corporate cultureAssisted establish and maintain effective and efficient office systems; Managed correspondence including dictation, screening, distribution, drafting and auctioning documentation; Produced professional informative presentations for the Senior Management team; Support Sales and Marketing, Reservations and Operational teams Arranged functions, travel itineraries for the Regional General Manager and executives

Managed recruitment process from advertising to appointment in line with the company objectives Organised and administered employee inductions; conducted exit interviews for employees exiting the business, and updated the Human Resources Information SystemManaged incident investigation process, worked with managers to assist in decision-making, and mentored them in the processAssisted in specialist human resource projects, i.e. benchmarking, implementing best practices and researching new developmentsAnalysed and presented statistical reports to senior managers; Board reports, Recruitment updates, and Employee statisticsLiaised with Victorian Employers Chamber of Commerce and Industry (VECCI) for apprentices and trainee sign-upsImplemented Change programs, utilizing the Human Synergistic module, and “Lean Thinking”

Corporate Branch coaching and assessment, franchise and agency coachingIdentified training needs and developed learning plans for new employeesCommunicated, facilitated and distributed new policies and proceduresRecorded and reported all outcomes, evaluations and employee attendance of learning programsRelieved the Branch Managers at remote locations as requiredConducted random compliance audits for Europcar Australia-wide