• Managed and assisted with 1700 units in Toledo and Indiana.• Recruited and hired employees for site based positions.• Trained and mentored new managers.• Ensured that all reports were complete and accurate for all sites. • Scheduled staff for proper coverage at multiple sites.• Oversaw multiple capital projects.• Consulted on design ideas for renovations in Midwest portfolio.• Assisted in planning, training, and implementation of Yardi conversion.• Submitted payroll for employees at several sites.• Created and implemented collection policy and procedures.• Worked closely with VP to ensure monthly portfolio goals were met.• Led tours for investor and owner visits.• Authored training manuals on Yardi functions that were used company wide.• Processed invoices for multiple sites.

• Managed all day to day operations of 387 units.• Exceeded NOI by 10k-20k every month.• Collaborated with a commercial broker to rent vacant commercial space.• Submitted weekly reports for upper management in a timely manner.• Engendered management/tenant relationships through excellent customer service.• Collected bids for any capital projects such as, roof top deck, painting halls, etc.• Maintained excellent working relationships with local vendors.• Created new amenities including a dog park to increase property value.• Held creative and inexpensive resident retention activities.• Complied with and trained employees on fair housing laws. • Generated new, different, and successful marketing strategies.• Filed evictions for non-payment of rent and other legal causes.• Directed maintenance department and occasionally went on call.• Provided excellent customer service and follow up to residents and prospects.• Audited files and system records to ensure accuracy.

• Increased physical and economic occupancy.• Complied with low income housing tax credit regulations.• Screened and qualified applicants.• Ordered supplies, created purchase orders and approved invoices.• Reported any monthly budget variances.• Created monthly accounts receivable reports.• Attended continuing education programs and state required training.• Reduced monthly concessions by 80%.• Maintained excellent management/resident relationships.• Sent reports weekly to regional manager.• Scheduled any work done by contractors.• Arranged contract signings and inspections with LMHA.• Processed bi-weekly payroll.• Collected bids from outside contractors for capital projects.• Generated accurate annual and monthly budget.• Raised rents by 5-15%.• Input work orders and made sure they were completed in a timely manner.• Reduced marketing expenses by 50%.

• Marketed a 316 unit community to a primarily student base.• Leased apartments with an excellent closing ratio.• Trained employees at multiple job functions.• Resolved tenant issues and maintain relationships with residents.• Assisted in rent collection for over 500 units.• Organized marketing events, advertising, and market surveys.• Prepared purchase orders and approved invoices.• Completed inspections of vacant apartments. • Input payroll information into time management system.• Qualified to work at 3 different properties.• Communicated maintenance issues with maintenance supervisor.