Leanne Borgen Webb, Mba, Ccwp Email & Phone Number

Cary, Nc, Us

San Jose, Ca, Us

Manage and support day-2 support activities for third party solution technology partners with a primary focus on Independent Software Vendors (ISV1) support. Collaborate with a cross-functional team to develop and implement supplier strategies which optimize cost, delivery, quality, and strategic alignment. Focus on building strong relationships, both internally and externally. Oversee supplier performance management, escalation management, contract negotiations and compliance, strategic initiatives, efficiency, and supplier coordination. • Create, conduct, support success plans and quarterly business reviews with suppliers. • Manage and review Key Performance Indicators (KPI) to drive continuous improvements and efficiencies based on performance metrics, data, and stakeholder feedback. • Lead several projects which yielded positive outcome like reduction of Technical Assistance Center (TAC) call volume and reduced costs and increased customer satisfaction. • Lead monthly cross functional meetings to discuss current and future pipeline projects aimed to enhance efficiencies.• Identify and address issues and created projects to resolve issues. • Collaborate cross functionally to enhance customer satisfaction by creating a FAQ page, ensuring that commonly referenced materials were up to date, and by meeting with the global teams to discuss updates on a set cadence. • Work with TAC and Supplier to increase TAC Service Request compliance which started at 74% is currently 92%. • Draft and negotiate contracts for third party vendors integrated into Cisco products on an as needed basis.

San Jose, Ca, Us

Responsible for drafting, negotiating, and managing Third-Party solution contracts. Lead and collaborate with cross-functional teams to secure optimal supplier on-boarding and contracting process. Manage multiple projects while maintaining constant communication with key stakeholders. Build relationships with both suppliers and internal customers resulting in better communication and stronger trust. • Draft, negotiate and manage terms and conditions and pricing for third party vendors integrated into Cisco Products. • Lead cross-functional teams during contracting process. • Develop communications and presentations for executive leadership. • Perform research and risk assessments for engaging in new support relationships. • Managed a Project Team focused on restructuring support payments made to the supplier. The Team grew from 3PDE and now includes CXPM and the BU. Initiative delivered ~$1M in savings.

Charlotte, North Carolina, Us

Oversaw staff including contingent / temporary labor and direct hire employees. Primary interface between projects team and suppliers. Negotiated and managed contracts. Maintained contract compliance, and handled contract and procurement portfolio for 20 projects valued at $750M. Interfaced with plant and senior corporate leadership regarding progress and issue resolution.• Served as senior management field oversight for installation of 2 low-pressure turbines, including control systems, supporting installation of 2 moisture heater separators, 480 KV buckets, and various security projects, and interacting with senior leadership regarding install updates and schedule needs.• Developed strategies which enabled successful implementation of multi-million-dollar projects, creating and maintaining tools to track financial project success.• Performed contract audits for all projects >$25M, maintaining nuclear procedural compliance.• Led efforts for development, and implementation of optimal contracting strategies, which led to negotiating fewer project change notices and more clarity around contract terms and conditions, contributing to $2.5M in savings annually over 4 years.• Taught procedural contract compliance to plant new hires, educating requirements.• Rewrote and reviewed corporate contracting procedures, clarifying steps and reducing length of documents. • Oversaw Harris projects recognition team, publishing bi-weekly newsletter which was shared with Duke Nuclear Fleet and executive management, planning events to increase team morale, and serving as format for formal employee recognition within projects.

Charlotte, North Carolina, Us

Procured and contracted for the following commodities: Logistics, HR Benefits, Contingent Labor, Facilities, Construction, Medical Services, Food Services, and Environmental Services, including RFPs (creation, issuance, monitoring, analyzing, awarding), negotiating contract pricing, terms, and conditions. Led category management efforts for commodities and presented quarterly to senior management.• Expanded Staff Augmentation Outsourcing program spend from $200M to $550M annually, achieving savings of $2M annually.• Led efforts to improved rogue procurement of staff augmentation by implementing a dedicated recruitment resource and partnered with Nuclear organization to reduce per diem rates.• Co-led Contracts Merger integration team for staff augmentation and collections, which enabled team to leverage vendors for additional savings and decrease number of suppliers.• Assigned to departmental redesign team to restructure and streamline Supply Chain Organization which led to realignment of resources and reductions in staffing.• Led logistical storm team during inclement weather, ensuring supplies were delivered to staging sites, feeding all personal and expense management.• Identified contingent workers outside of Managed Service Provider program and worked with business units to understand system value which resulted in movement of more employees into program.

Durham, North Carolina, Us

Responsible for Category Management and Vendor Management. Led sourcing and contracting efforts for: Clinical Supplies, Facilities (construction, supplies, services and maintenance), Environment Services, Hazardous Waste, Fleet, Travel, Courier Services, Relocation, Food Services and Linen Services. Consulted with Key Stakeholders to create an annual strategy plan. Aided in the development of the Duke University Purchasing Manual.Led a group of under-grad and graduate students to develop Green purchasing program and address other environmental issues.Collaborated with key hospital staff and physicians to evaluate and benchmark medical consumables. The evaluation and vendor change yielded $3 million in savings. Responsible for product comparison, cost analysis and charged with reporting savings achieved through negotiations as well as the sourcing of new products.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Mineral Economics