Leanne Bourne Email & Phone Number

Rayleigh, Gb

United Kingdom

London, England, United Kingdom

Reporting to the Programme Director and Client, HSBC, I am responsible for the day to day operations of the club ensuring that all key objectives are exceeded across all departments. This includes the management of 4 senior department heads and a large number of contract managers.Key Achievements:Leading the team towards winning the FIA Corporate Club of the Year 2012Achieving ‘World Class' accreditation from Hospitality Assured Re designing and changing the health and safety… Show more Reporting to the Programme Director and Client, HSBC, I am responsible for the day to day operations of the club ensuring that all key objectives are exceeded across all departments. This includes the management of 4 senior department heads and a large number of contract managers.Key Achievements:Leading the team towards winning the FIA Corporate Club of the Year 2012Achieving ‘World Class' accreditation from Hospitality Assured Re designing and changing the health and safety system used within the gym. Including new risk assessments, introducing new policies and procedures and training the full team in a fun and interesting way. Key Responsibilities:Manage the day to day operations on the centre, including staff, operational issues and training where necessaryDuty manager for the entire building on a Friday morning ensuring everything from catering to housekeeping is in working order. Responsible for all financial aspects including P&L, purchase orders and budget management. Show less

Planning and organising membership promotions, including a Fitness Fair which was new to the centre. Overall the promotions have generated over 100 new members and increased awareness to current members regarding the services we offer. Preparing and leading the fitness centre through health and safety training. Redesigned and launched a new design class timetable which has made it easier to display classes. Successfully managed three studios within given budget and still managed… Show more Planning and organising membership promotions, including a Fitness Fair which was new to the centre. Overall the promotions have generated over 100 new members and increased awareness to current members regarding the services we offer. Preparing and leading the fitness centre through health and safety training. Redesigned and launched a new design class timetable which has made it easier to display classes. Successfully managed three studios within given budget and still managed to introduce new and interesting classes. Reduced the monthly cost by 6.16% in 2010. Leading the Fitness and Wellbeing centre towards Hospitality Assured accreditation. Key Responsibilities:Creating, marketing and organising a quarterly studio timetable consisting of up to 70+ classes.Monthly finance spreadsheets containing studio utilisation, freelancer invoices and summary of costs. Teaching a wide range of classes including Studio Cycling, LBT, Body Conditioning, Sculpt and Aerobics. Management of 16 freelance instructors and 9 Fitness and Wellbeing Advisors alongside two fitness managers. Creating marketing for the Fitness and Wellbeing Centre including membership promotions, courses and specialist services. Budget management of £55,000 per annum. External and internal class evaluations. Health and Safety training for the Fitness and Wellbeing Centre and freelance instructors. This included risk assessments, COSHH, SSOW and accident and incident reporting. Assisting with recruitment for fitness and wellbeing advisors, client services and freelance instructors. Dealing with customer complaints in person or via email. Duty management shifts including attending HSBC facilities management meeting, fitness team huddles and facility checks. Show less

Key Achievements:Developed and designed the time trial fitness centre championship for members to take part. This included designing posters, making the challenge safe and effective and presenting the idea to management and the Fitness Team. Responsible for developing and designing the Christmas 2009 class timetable. Promoted timetable throughout the fitness. Responsible organising nutritional protein products for members to purchase on site. Involved contacting and… Show more Key Achievements:Developed and designed the time trial fitness centre championship for members to take part. This included designing posters, making the challenge safe and effective and presenting the idea to management and the Fitness Team. Responsible for developing and designing the Christmas 2009 class timetable. Promoted timetable throughout the fitness. Responsible organising nutritional protein products for members to purchase on site. Involved contacting and researching companies which offer the best product. Keeping high attendance number in classes I have taken over since working at HSBC. Helped management identify the health and safety issues that were present in the fitness centre and gave solutions on how to tackle the problems. Designed a floor questionnaire to give members the opportunity to tell us how and where we can make improvements. Main Responsibilities:Membership inductions which involved blood pressure, BMI, waist to hip ration and resting VO2 max. Personal fitness programs, nutritional consultations and fitness testing. Responsible for the upkeep of the fitness centre equipment making sure the gym is maintained to a high standard. To ensure a high standard of customer service and professionalism is delivered to all members. Responsible for ensuring all Fitlife forms are completed and data entered onto a database to be sent to Head Office. Promoting health and wellbeing at all times to members. Teaching a variety of classes including spinning, circuits, ETM and run club. Personal training Show less

Designed a six week course called ‘Body for Life'. Given responsibility for covering the Studio Co-ordinator whenever away. Open and closing the fitness centre.Membership inductions and making them aware of the health and safety issues. Introducing members to the Technogym key system. Write new and update programs for member's dependant on their own goals. Responsible plant room checks and ph tests. Teaching spinning and circuits on a regular basis. To… Show more Designed a six week course called ‘Body for Life'. Given responsibility for covering the Studio Co-ordinator whenever away. Open and closing the fitness centre.Membership inductions and making them aware of the health and safety issues. Introducing members to the Technogym key system. Write new and update programs for member's dependant on their own goals. Responsible plant room checks and ph tests. Teaching spinning and circuits on a regular basis. To update first aid boxes to ensure the recommended equipment was to hand at all times. Reception cover including answering the telephone, taking bookings and club tours. Show less