To operate and further develop efficient and effective transactional Human Resources (HR) activities and implement policies & procedures to successfully achieve the company’s business targets and meet legislative requirements.

Working within the Human Resources Department for the factory in Coalisland.

•First point of contact for all HR-related queries •Organise and maintain personnel records, alongside updating our internal database to ensure it is up to date, accurate and complies with legislation•Prepare HR documents such employment contracts, candidate interview questions•Revise company policies•Liaise with external partners, like recruitment agencies, training organisations and uniform suppliers•Assist in the recruitment process, set up interviews, conduct interviews… Show more •First point of contact for all HR-related queries •Organise and maintain personnel records, alongside updating our internal database to ensure it is up to date, accurate and complies with legislation•Prepare HR documents such employment contracts, candidate interview questions•Revise company policies•Liaise with external partners, like recruitment agencies, training organisations and uniform suppliers•Assist in the recruitment process, set up interviews, conduct interviews and issue relevant correspondence•Answer employees queries about HR-related issues, investigations, displicinaries and appeals•Assist payroll department by providing relevant employee information (e.g. leaves of absence, overtime, new starts/leavers, salary updates and work schedules)•Order and track uniforms for the group to ensure that new starts have the right clothing and everyone's else's is fit for purpose •Participate in HR projects and assist with the training and development of employees Show less

• Actively manage a caseload of clients on both a one-to-one and group basis ensuring individual learning and employment needs are addressed and appropriate support is in place. Will sign post clients to specialised support services if the need for additional support has been identified during the appointments.• Carry out daily in-depth assessments of client's needs, supporting clients in identifying and overcoming personal barriers to education, training and employment. Assigning them to… Show more • Actively manage a caseload of clients on both a one-to-one and group basis ensuring individual learning and employment needs are addressed and appropriate support is in place. Will sign post clients to specialised support services if the need for additional support has been identified during the appointments.• Carry out daily in-depth assessments of client's needs, supporting clients in identifying and overcoming personal barriers to education, training and employment. Assigning them to supported training sessions specific to their needs as an intervention method. • Identify and coordinate a range of recruitment and selection strategies to secure progression towards employment for my clients and other Employment Coaches’ clients on the programme. • Provide additional support in CV planning, interview techniques, job search, job matching and sustaining employment. • I'm a reliable and professional advocate for clients, sourcing and engaging with suitable training providers and employers, on their behalf. • Maintain accurate records - ensuring that all progress towards training and employment is recorded, monitored and reviewed on an on-going basis and in a confidential manner.• Provide accurate statistical reports and management information in a timely manner to assist with the monitoring and evaluation of the programme.• Be quality and target driven, ensuring all organisational targets/standards are achieved and consistently achieve set individual objectives, targets and K.P.I.'s.• Ensure high levels of customer service are maintained through follow up contact with employers and clients.• Participate in team meetings and contribute to the achievement of Network Personnel’s objectives.• Adhere to and uphold the Company' s Code of Conduct, policies, procedures and values at all times including Equal Opportunities, Health & Safety, Data Protection, Lone Working, Confidentiality etc. and provide these policies to clients as they engage on the programme. Show less

• I was responsible for 20 + staff and 3 supervisors. I ensured my store was set up and ready to trade for 9am opening and pulled it back together again at closing to recover it for the next trading day. • I set floats for my tills ensuring there was enough cash to cover the day ahead and additionally check that each till is functioning 100%. • I planned what my daily duties in accordance to what staff I had at my disposable to ensure the up keeping of sales. • I completed daily… Show more • I was responsible for 20 + staff and 3 supervisors. I ensured my store was set up and ready to trade for 9am opening and pulled it back together again at closing to recover it for the next trading day. • I set floats for my tills ensuring there was enough cash to cover the day ahead and additionally check that each till is functioning 100%. • I planned what my daily duties in accordance to what staff I had at my disposable to ensure the up keeping of sales. • I completed daily security checks so that I knew my store was safe from theft and health & safety hazards. • I completed orders for my store on a weekly basis to ensure I had the correct stock available and the right amount to suit demand. • I had the core responsibility of training and coaching my staff in correct store procedures and tasks. Alongside disciplining any colleagues that were underachieving or not following correct procedures. For disciplinary I had to follow through with a three step warning process and then follow through with a disciplinary interview between myself, the colleague and a third party note taker. • I had to recruit new staff to fulfil my store's every needs in accordance to my staffing budget. I had to plan where I could place them in relation to spending to my staffing budget most wisely. • I had to ensure they were properly trained in all health and safety aspects of the company to ensure that we could avoid any accidents within the working environment. In addition I had to monitor all training records so that I could plan refresher training courses when their training had expired. • I had to ensure my payroll was completed correctly and signed off every Saturday to ensure all my staff were paid correctly. I took sole responsibility for the safety of the store and all my staff within it. I have had the pleasure of gaining valuable recruitment experience within my store. Employing both permanent and temporary sales assistants including two new supervisors. Show less

• Team leader over the Price Integrity and Wages department, which required leading my team members to meet the requirements of the department and the store’s KPIs. • As a team leader I was responsible for such duties such as coaching, coordinating training and development plans, communicating and customer service activities. My department was responsible for keeping the store legal through the prices and promotions running accordingly to Tesco’ policies. In addition I had responsibility… Show more • Team leader over the Price Integrity and Wages department, which required leading my team members to meet the requirements of the department and the store’s KPIs. • As a team leader I was responsible for such duties such as coaching, coordinating training and development plans, communicating and customer service activities. My department was responsible for keeping the store legal through the prices and promotions running accordingly to Tesco’ policies. In addition I had responsibility over the wage clerk and ensuring she is adhering to the correct procedures for recruitment and wage routines. • Responsible for reporting and investigating any pricing errors in relation to prices/offers not working and causing pricing problems for customers. Reporting any problems to the stores' helpdesk as soon as they appear to ensure that any problems that may cause pricing errors are dealt with immediately. • Ensuring staff are up-date with their training both in relation to our department or general customer service requirements. In addition training any new starts/multi-skilled staff that need assistance in our department. • Taking action when a problem arises within our team though having a one-to-one meeting to address the issue and work out a solution together on how we can avoid it in the future, such as further training. • Gathering stores' information on key performing indicators such as sales, waste, stock availability and shrinkage, then working with the management team on ways of meeting targets and how we can get all our departments involved. • Taking the management role in my department in the absent of my manager for 8 weeks. Recruiting new staff into the department to cover students starting university without having a manager in the department. • Running a department, taking a role in the charity and events committee and also becoming a store forum rep. Show less

• Assisting in 'new starts' training and ensuring that encouragement is provided at all times to help them settle into their new role. In addition following up on any training that is required to enhance their development in the store. • Drawing up a daily rota for the shop floor to ensure all staff are aware of their target areas to replenish and maintain presentable. • Key holder duties, alongside cashing up and setting the tills up for the next trading day. • Merchandising the… Show more • Assisting in 'new starts' training and ensuring that encouragement is provided at all times to help them settle into their new role. In addition following up on any training that is required to enhance their development in the store. • Drawing up a daily rota for the shop floor to ensure all staff are aware of their target areas to replenish and maintain presentable. • Key holder duties, alongside cashing up and setting the tills up for the next trading day. • Merchandising the shop floor according to promotion plans alongside replenishing the shop floor to ensure of stock availability. • Promoting any promotional offers in store to enhance sales through various methods of mouth-to-mouth at the tills or throughout the various stores in the shopping centre. • Meeting targets such as sales/store card sales set for the trading day and encouraging my fellow team members on the best methods of achieving the targets. Show less

• Exceeding customer service through assisting with queries or problems with stores' services or products, general communication to ensure that they were satisfied with the service in which we provide. • Cash-handling through check-out operations, providing till operators with change when required, loading and emptying the store's ATM machine and recording cash amounts within the store's safe. • Key holder duties.• Supervising and working with our entire team to ensure that the shop… Show more • Exceeding customer service through assisting with queries or problems with stores' services or products, general communication to ensure that they were satisfied with the service in which we provide. • Cash-handling through check-out operations, providing till operators with change when required, loading and emptying the store's ATM machine and recording cash amounts within the store's safe. • Key holder duties.• Supervising and working with our entire team to ensure that the shop floor is presentable for the following working day and customers are satisfied with the services we offered. • Printing off reports to keep record of sales performance throughout the day and report to manager the following day. Show less

• Communication with customers in solving their queries both effectively and professionally. Basic accounts of handling cash through check-out operations. • Assigned to the footwear department to ensure that the products were displayed accordingly to the merchandise plan and available in all sizes.• General body to cover other departments when colleagues were absent.