Leanne Brebner Email & Phone Number

Rosyth, Scotland, United Kingdom

• Assessing and reviewing customer complaints abs working within a regulated environment. I’m responsible for ensuring a fair outcome by carrying out a full investigation whilst balancing individual customer.
• Fully investigate and resolve regulated complaints including savings, loans, ATM, fraud and FOS… Show more Assessing and reviewing customer complaints abs working within a regulated environment. I’m responsible for.
• Fully investigate and resolve regulated complaints including savings, loans, ATM, fraud and FOS complaints
• Direct and continuous tailored personal contact with customers and stakeholders to ensure a positive customer experience during the complaint process
• Communicating the outcome of my investigation to customer and relevant business area in difficult situations
• Conduct KYC/AML checks on fraud complaints to ensure effective compliance with AML standards

Rosyth, Scotland, United Kingdom

• Maximising performance for manager level complaint colleagues whilst building a agile, customer focused complaints function. Responsible for leading the Customer Relations Complaints function across multiple products.
• Ensure day to day operations if the complaints function run smoothly
• Define key performance indicators and drive performance to achieve
• Create and drive an effective training plan
• Motivate, lead, and empower a team of experienced complaints managers
• Ensure project milestones are met and completed successfully