With over 15 years of experience in operations and supply chain management, I am passionate about bringing automation and process improvement projects to life so that our shops can continue to deliver joy in the form of our sweet treats. As a Sr. Manager of US Strategic Operations Services at Krispy Kreme, I leverage my Certified in Production and Inventory Management (CPIM) credential and my expertise in operations planning, production scheduling, labor management, and online ordering to optimize our operational efficiency and customer satisfaction.In my current role, I lead cross-functional teams to implement key projects such as espresso machine upgrades, automated icing/sprinklers, and metal detection. I also manage the team responsible for shop communications, launch of all limited time doughnuts/beverages, and support of our following systems: Kronos/Hot Schedules labor management, in-house production planning/scheduling tools, and OLO for online ordering/delivery. Some of my achievements include reducing labor costs by 15%, increasing user retention rate by 25%, and enhancing product quality and safety standards. I use my skills in supply chain network design, manufacturing process improvement, and operations to deliver innovative solutions that drive growth and profitability for Krispy Kreme.