Operations Support for End Point Assessments and Awards

Training 2000 – Exams OfficerFeb 2020 – CurrentExample of duties:• Oversee arrangements for qualification registrations, results and examination entries in line with policies and procedures. • Engage with relevant stakeholders to ensure all examination papers and stationary are delivered safely and ensure completed papers are dispatched promptly in line with awarding body requirements. • Ensure all examinations, including online examinations are conducted per awarding body and JCQ regulations. • Ensure all online tests and examinations are prepared and downloaded correctly in line with awarding body policies. • To support with the arrangement of the invigilation (booking rooms and invigilators).• Ensure exam rooms comply with awarding body requirements and associated exam software is checked and updated regularly. • Work with both employers and learners to ensure necessary information about examination is communicated within the agreed timescales. • Keep up to date with the necessary policies, procedures, rules and regulations laid down by awarding bodies and JCQ. • To be the point of contact for all awarding bodies for examinations. • Maintain accurate records of all examinations, including seating plans, registers, checklists and Invigilation certificates. • To support the co-ordination of end point assessments. • To maintain accurate records on the learner database.

I support a team of approx 30 training officers and instructors within the engineering department and work closely with the Engineering Business Managers. Some of my duties are listed below:-• Maintaining the clockcard system and ensuring that all learners are accounted for on a daily basis, reporting any absences to employers.• Co-ordinate activities within the 1st year of training for in-centre learning e.g. DofE, Wasted Lives, Drugs Awareness, IOSH, Abrasive Wheels• Co-ordinate Parents Evenings• Co-ordinate Awards Evenings (liaising the venue, organising speakers, sending invites and recording attendance, arranging trophies, shortlisting winners)• Dealing with recruitment and liaising with applicants and companies, arranging interviews • Monitoring of staff holidays and updating of spreadsheet• Organising of the Saturday Morning Club and liaising with staff and parents• Supporting with opening evenings (speaking with employers and candidates)• Creating staff files and inputting starts onto our system, checking prior learning and recording Functional Skills needs• Supporting with the claiming of Framework certificates (ACE claims)• Dealing with day to day queries from employers, learners, training officers etc.• Supporting the Centre Manager with tasks• Scheduling of block training with the centre manager and communicating with employers/learners• Arranging the transport of learners to and from the centre• Auditing of learner files to comply with SFA guidelines• Dealing with commercial training and liaising with the Engineering Manager to schedule courses• Creating company contracts prior to the apprentice starting.• Supporting employers with information relating to the new Levy

Whilst working at Training 2000 my administrative duties have included processing applications and liaising with both companies and applicants in order to arrange interviews. I have also been involved in recruiting employers for the apprenticeship programme this included engaging with both current and new employers, to take on school leavers (16 -18), as well as existing staff. In addition, I have matched applicants to prospective employers and advertised vacancies on the National Apprenticeship website.I have obtained a broad working knowledge within a training environment having worked in Dental/Healthcare, Automotive, Engineering and Shared Services. I also demonstrate high levels of computer literacy and can use Excel spreadsheets, Power Point, Word and other software packages effectively.I always strive to deliver excellent customer service, both internally within my current role and externally to potential applicants and employers. I consider myself to be particularly helpful and am able to motivate myself and others in order to achieve goals. I am reliable, enthusiastic and hardworking and have been shown to be flexible by helping to arrange and attending both awards evenings and numerous Jobs Events. My previous appraisals have all concluded that I have a positive, personable attitude and that I am a highly valued member of the team.The Lead Customer Service role involves me working closely with the Team Leader of the department and assisting her with managerial duties including interviewing new members of staff, holiday bookings/sickness logs, budgeting, housekeeping and any other duties which are required.

Duties: registering learners with awarding bodies, answering the telephone, dealing with queries, liaising with other departments, filing, photocopying, organising my own workload on a daily basis, registering candidates for exams, sorting of examination papers, checking invoices and passing them for payment, auditing files, obtaining copies of current ELI certificates from companies.

Duties: copy typing, audio typing, typing reports, mail shots, answering the telephone, dealing with queries, filing, photocopying, faxing, e-mailing, liaising with insurance companies, typing PowerPoint presentations, covering reception, dealing with clients both face to face and on the telephone, organising refreshments.