Leanne Brown Email & Phone Number

A customer service and sales role that has spanned over many different projects.Currently working in emergency assistance customer service for up to seven companies from New Zealand and Australia from the insurance, banking and transport industries. Assisted with staff training and new application systems. Other projects have included telephone sales for a major credit card company, customer service and policy interpretation for a Government Agency and telephone sales for a large telecommunications company.The role has required exceptional communication skills and professional telephone manner, the ability to assess the needs of customers and provide solutions as well as multitasking, fast/accurate typing and computer skills. Achievements include:Providing total product solutions for a large telecommunications company.Consistently achieving an exceptionally high level of customer service.Receiving the call centre 'high achiever' rating.Improving efficiency by maintaining a high call taking level.Providing call coaching for CSRs and maintained the brand reputation for several multi-national companies through the role of Lead Quality Assurance Agent.Receiving and managing international call enquiries.

The role required cold calling potential new clients and maintaining the company's database. Also required monitoring the levels of effectiveness of direct marketing to prospective clients.