Always keeping all area of Client floor smart and tidy to client standards. Monitor booking system for refreshments, breakfast, lunches, fine dining, and events.Maintain a clean and tidy kitchen that complies with food & hygiene regulations.

On-line booking & reconfirmation system (Condeco) as well as internal calendar system. Answering emails & calls. To greet all clients on arrival and assist them in a courteous with their needs. Setting up conference calls. Co-ordinating with Mazars events team in arranging food, drinks, staffing and preparation of budgets and costings. Supporting manger with stock taking, ordering, Our Time and closing end of month.

Works weekends only. Opening and closing the premises as well as handle banking.Waiting on customers and taking orders.Replenishment of stock and rotation of stock.

Welcoming guests and delivering exceptional customer service, providing them with a great first impression of the organization. On-line booking and reconfirmation system as well as answering emails and calls by fielding them accordingly. Answering phone calls, messages, and emails.Rapport training complete in accordance with new policies and procedures.

Supervising executive hospitality and events such as canapé parties, dinners, and buffets. 9 events areas, across multiple floors, events up to 1300pax, dinners up to 150pax, buffets 250pax.Stock take, orders basined on weekly events meetings, costing for bespoke catering.

Reconcile & input from approved vendors into accounting system. Collect, analyses and input data into payroll systems. Process payroll information and relevant personal details.Cash control, banking and other related finical processes as directed. Assisting in the preparation of budgets and cost control.

Acting Manger - November 2013 – April 2014 10 permanent staff & 4 zero-hours. 21 meeting rooms - two floors, drinks parties up to 300pax, dinners up to 200pax, buffets up to 250paxStock take, ordering & inputting of payroll.Weekly client meetings, re-charges, food, and wine matching.

Communication with customers, dealing with enquiries, demonstrating range of products.Till trained, cash control and banking Trained with Costa, Illy and Starbucks brand and product standards. Trainer “Train to Train” other in brand standards.